Enterprise Account Manager

• Own the commercial relationship for a portfolio of enterprise customers, including renewals, upsell and expansion.
• Build and maintain strong relationships with senior stakeholders.
• Develop and execute strategic account plans to drive long term value and revenue growth.
• Lead structured quarterly and annual business reviews, demonstrating ROI, adoption and future opportunity.
• Manage contract renewals and commercial negotiations in collaboration with Sales and Senior Leadership.
• Act as the primary escalation point for complex client issues, coordinating internal teams to resolution.
• Partner with Customer Success to ensure onboarding, adoption and ongoing usage align with enterprise objectives.
• Translate customer feedback into actionable insights for Product and Sales teams.
• Maintain accurate forecasting, account plans, and opportunity tracking within the CRM.
• Develop and maintain expert level understanding of Acre’s platform, capabilities and roadmap.
• Use deep product knowledge to identify expansion opportunities across features, cross-sells and use cases.
• Represent Acre in senior level client meetings, industry events and other forums.

You should apply if you are:

• A proven Enterprise Account Manager or Strategic Account Manager with experience managing large, complex B2B customers.
• Experienced in renewals and expansion revenue, not just relationship management.
• Comfortable operating in multi-stakeholder environments with formal governance and procurement processes.
• Commercially astute, with strong negotiation and contract management skills.
• Confident engaging at executive level, able to influence and challenge constructively.
• Highly structured and disciplined, with a strong approach to account planning and forecasting.
• An excellent communicator, both written and verbal, capable of delivering executive-level presentations.
• Experienced in SaaS, FinTech or adjacent financial services environments.
• Knowledgeable about (or able to quickly master) the UK mortgage and financial services market.
• Able to operate autonomously while collaborating effectively across teams.

What we offer:

• The chance to make an impact within a Fintech in a unique position to make a difference to the mortgage market 
• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa 
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras 
• Free sports and social clubs
• Continued investment into learning and development 
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

‍

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we’d love to hear from you.

We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.