Mgr, Sales Operations 5

A Business Architecture leader to support enterprise-wide business transformation across Adobe’s Sales organization

The Senior Manager, Business Architecture will shape future-state operating models, define capability roadmaps, establish process governance and metrics, and lead cross-functional transformation efforts that improve scalability, efficiency, seller experience, and business agility.

This role is responsible for leading a team of business architects and process practitioners while driving alignment across complex, enterprise-wide initiatives.

This is a great opportunity to be a part of end to end transformation for Enterprise Sales at Adobe! You will partner closely with process owners to connect future state design across the end-to-end sales experience, with a unique vantage point to curate the optimal solutions for our sellers. As the lead for the business architecture practice, you will establish and uphold process metrics and capability roadmaps.

• Define and maintain capability roadmaps aligned to business priorities, growth strategies, and operational maturity goals.
• Ensure business architecture deliverables and roadmaps are tied to measurable business outcomes and enterprise priorities.

• Establish governance frameworks and standards for business process development, documentation, measurement, and ongoing enhancement.
• Define process metrics, and operational health indicators to measure effectiveness, adoption, scalability, and transformation progress.
• Partner with analytics and operations teams to develop reporting and insights that support prioritization and decision-making.

• Translate business strategy and operational needs into business architecture artifacts and high-level business requirements.
• Collaborate with technology teams to enable business capabilities through CRM, automation, analytics, and AI-enabled solutions.
• Facilitate alignment and decision-making across Enterprise Sales and with our partner organizations.

• Lead, coach, and develop a team of business architects and process practitioners.
• Foster a culture of collaboration, innovation, encouraging critical thinking, and continuous improvement.
• Support organizational capability building in business architecture, process excellence, and transformation methodologies.

• 7+ years of progressive experience in business architecture, process transformation, operational excellence, management consulting, or enterprise transformation roles.
• Strong expertise in business architecture frameworks and methodologies, including capability modeling, value streams, operating models, customer journeys, and process architecture.
• Experience defining process metrics, operational governance frameworks, and continuous improvement practices.
• Strong partnership experience with IT, Product, Engineering, and Operations teams delivering CRM, automation, analytics, and AI-enabled capabilities.
• Prior people leadership experience, including coaching and developing high-performing teams.
• Exceptional communication and facilitation skills.
• Lean, Six Sigma, or similar process excellence certification strongly desired.
• Bachelor’s degree or equivalent experience in business, engineering, or a related field.

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.