Associate Solutions Engineer

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate in excess of $2B in revenue, and employ approximately 9,000 associates worldwide. At AFL, we recognize that our associates are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer

• Professional development, training, and tuition reimbursement programs
• Opportunities for career advancement with an industry-leading company
• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Excellent medical, dental, vision, and life insurance policy options

Responsibilities

• Support customer technical discussions alongside senior engineering and sales team members
• Help maintain a basic understanding of customer data center architectures and product usage
• Track and report customer activities, feedback, and open items
• Participate in solution demonstrations, testing activities, and implementation support
• Prepare and deliver technical content for customer meetings with guidance from senior team members
• Assist in gathering market insights, product feedback, and competitive observations
• Collaborate with Product Management and Engineering to address customer questions and needs
• Document customer requirements and translate them into clear internal tasks
• Assist in developing and updating technical documentation, drawings, and solution overviews
• Support coordination of new product requests and early‑stage development conversations
• Maintain accurate customer drawing files, approvals, and revision updates
• Contribute to internal knowledge‑sharing materials, presentations, and technical training resources

Qualifications

• Bachelor’s Degree in Engineering, Science, Technology, or a related field (or equivalent practical experience)
• 1–3 years of experience in a technical role (internships or co‑ops experience included)
• Basic understanding of fiber optic connectivity, networking, or data center concepts
• Ability to create or edit technical drawings (Visio preferred)
• Familiarity with MS Office; exposure to Oracle, SFDC, or GP is a plus
• Interest in learning passive and active network technologies

Personal Qualities

• Strong communication and documentation skills
• Organized, detail‑oriented, and eager to learn
• Collaborative team player with a positive, solutions‑focused mindset
• Comfortable working in a cross‑functional environment
• Ability to manage multiple tasks and adapt in a fast‑paced setting

Working Conditions

• Remote or hybrid working arrangement
• Travel required: 25–50% (predominantly domestic with occasional international)
• Participation in technical and strategic meetings with customers
• Attendance at industry events and standards organizations