Supply Chain Order Management Manager (RLC-Asia)

The Supply Chain Order Management Manager leads the end-to-end order management process, ensuring accurate, timely, and cost-effective fulfillment of customer orders. This role acts as a key interface between Sales, Planning, Manufacturing, Logistics, and Customer Service to ensure customer commitments are met.

• Own RLC-Asia Order Process and Delivery activities, from order validation through fulfillment and ensures on-time delivery performance.

• Manage and handles order holds, backorders, allocation constraints, and delivery issues.

• Establish and monitor order fulfillment KPIs (On-time Delivery, backlog, etc.)

• Partner with Sales, Demand Planning, Supply Planning, Warehouse, and Transportation teams on RLC Order related matters.

• Act as escalation point for customer delivery issues and business-critical shipments

• Communicate delivery commitments, changes, and risks clearly to internal and external stakeholders.

• Provide order visibility and backlog updates to support planning and execution decisions

• Drive continuous improvement in order management workflows, controls, and system utilization

• Standardize order management processes across regions or business units

• Lead or support transformation initiatives (ERP upgrades, automation, digital tools)

• Analyze order patterns, backlog trends, and fulfillment risks

• Provide regular performance reports and insights to Global Operations Leadership

• Support forecasting accuracy and capacity planning through order visibility

• Execute order transactions in ERP systems (e.g. SAP)

• Ensure compliance with trade, export controls, and internal policies

• Follow standard operating procedures and control requirements

• Participate in audits and process improvement initiatives

• Lead, coach, and develop the order management team

• Set performance goals and conduct regular reviews

• Build strong customer focus and accountability culture

• Bachelors or Masters Degree or University Degree or equivalent.

• Typically 6+ years relevant experience in Order Management or Customer Fulfillment for entry to this level.

• Knowledge of global shipping, incoterms, and trade compliance

• Excellent stakeholder management and communication skills

• Strong analytical and problem-solving capability

• Ability to operate in fast-paced, regional, matrix environments

• Prior experience in SAP system is highly preferred.