Utility Steward

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

Fulfill the daily sanitation operations of the restaurants, kitchens, basement, and all food service areas within the Amway Grand Plaza. Follow the expectations of the Amway Grand Plaza, including, following AHC guest service standards. Create a teamwork environment in the Stewarding Department and produce quality service to each guest.

- Daily sanitation and cleaning of all Food and Beverage areas within the Amway Grand Plaza.
- Be aware of events in the area. Be able to give suggestions to our guests
- Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
- Strives to exceed guest satisfaction and looks for ways to provide the best possible service
- Understands all facets of job responsibilities and displays the skills necessary to complete tasks
- Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
- Utilize time well and is productive throughout the entire shift while meeting department standards
- Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
- Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
- Setting up and breaking down all dish machines
- Washing of all dishes, and other food and beverage equipment
- Assisting with the transportation of food to event locations
- Assist restaurant and banquet staff
- Actively taking care of each guest according to AHC guest service standards and department standards
- Monitoring food waste
- Maintain restaurant cleanliness and overall deep cleaning
- Attending Department Meetings
- Communicating with your management or team members
- Actively work in the restaurants designated area: counter service, running food, and tables service.
- Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager

- Complete daily cleaning duties and side work tasks, takes pride in their work
- Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
- Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
- Displays a positive courteous and polite attitude, works well with others
- Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
- Follow our hotel green policies
- Following AHC and Health Department Specs
- Follow the AHC safety standards of our hotel

- Some restaurant experience preferred
- High school diploma or GED; related experience and/or training preferred