Customer Digital Business Development, Principal (Senior Manager)

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

Roles and Responsibilities

• Own and manage end to end operations of AIA Vitality reward programs

• Ensure seamless execution, readiness, and scalability of reward initiatives

• Act as the primary operational owner for cross functional coordination and issue resolution

• Continuously identify and implement process improvements to enhance operational efficiency

• Serve as the primary operational contact for AIA Vitality reward partners and vendors

• Manage partner onboarding, day to day operations, and reward fulfillment coordination

• Resolve partner operational issues, ensuring service quality and timeliness

• Support partner performance tracking and continuous improvement initiatives

• Independently manage reward cost tracking, reporting, and budget monitoring

• Prepare cost forecasts, utilization analysis, and performance summaries

• Work closely with finance and internal stakeholders to ensure cost accuracy and transparency

• Identify insights and recommendations to improve cost efficiency and reward effectiveness

• Plan, execute, and optimize AIA Vitality marketing and engagement campaigns end to end

• Translate program objectives into customer facing campaign concepts and execution plans

• Coordinate with marketing teams, digital teams, and external agencies on content, assets, and launch

• Manage campaign timelines, deliverables, and post campaign performance analysis

• Apply data and insights to refine campaign targeting, messaging, and engagement effectiveness

• Own and continuously improve end to end digital reward journeys for AIA Vitality members

• Identify customer journey gaps, friction points, and adoption challenges

• Partner with product, digital, and technology teams to enhance reward experience and usability

• Support rollout and adoption of new reward features, partners, or campaign driven initiatives

• Develop and maintain regular operational, cost, and campaign performance reports

• Present insights, recommendations, and action plans to stakeholders

• Work independently across multiple teams in a matrix environment

• Act as a subject matter expert on reward operations and campaign execution

Minimum Job Requirements:

• Bachelor’s degree in Business, Marketing, Operations, or related field

• 8–10+ years of experience in marketing campaigns, program operations, digital engagement, or customer programs

• Strong, hands on experience in marketing campaign planning and execution

• Proven ability to manage multiple complex workstreams independently

• Solid analytical skills with experience in cost tracking and performance reporting

• Strong communication and stakeholder management skills

• Proficient in English and Chinese written and presentation skills

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.