Senior Manager, Risk Events & Issues Management (12-months Fixed Term)

#LI-JC1

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Manager on a fixed term assignment to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

As well as helping customers to manage risks, AIG faces a wide array of our own risks every day. The Enterprise Risk Management (ERM) team partners across the AIG organization to inform strategic decision-making and to facilitate rational risk-taking that drives profitable growth. ERM ensures we have the right tools, processes and systems in place to identify, measure and manage our risks. As an ERM colleague, you can enhance your acumen by helping to shape and support our approach to risk.

The Senior Manager, Risk Events and Issues Management is a senior Line 2 role responsible for the end-to-end oversight of operational risk events and risk and control issues across Australia and New Zealand. The role will lead the enhancement and operationalisation of the risk event and issues management frameworks and registers, quality-assures event investigation and issue identification led by Line 1, tracks remediation through to closure, and provides reporting and escalation to the Chief Risk Officer, ANZ (CRO) and relevance governance committees. This is a 12-month engagement reporting directly to the CRO, with scope to also support broader risk maturity initiatives alongside other Line 2 Enterprise Risk team members as needed.

Key responsibilities will include but not be limited to:

• Own and maintain the risk event management framework and policy, and the enterprise risk event register, across the Australian and New Zealand businesses.
• Quality-assure risk event capture, classification, and root cause analysis undertaken by Line 1, including financial impact, near-miss, and customer impact assessment.
• Localise, own and maintain the issues management framework, policy, and supporting standards, ensuring they remain fit for purpose across the Australian and New Zealand businesses.
• Maintain the enterprise issues register, ensuring issues are appropriately logged, rated for severity, and assigned clear ownership and due dates.
• Work with Line 1 issue and event owners to ensure remediation plans are well-designed, appropriately resourced, and address root cause rather than symptoms.
• Track remediation actions through to closure, proactively following up on overdue or at-risk items and escalating where required.
• Oversee events and issues arising from regulatory actions, reviews, and supervisory engagement with APRA, the Reserve Bank of New Zealand (RBNZ), and other relevant regulators, ensuring they are captured and tracked through the relevant registers.
• Coordinate with Line 1 and other Line 2 functions on regulatory remediation programs, ensuring commitments are tracked and evidenced to a standard suitable for regulatory scrutiny.
• Prepare regular risk event and issues reporting for the CRO, risk committees, and the Board, including themes, aging, severity trends, financial impact, and overdue items.
• Build strong working relationships with Line 1 stakeholders across Australia and New Zealand to support a proactive, partnership-based approach to event and issue resolution.

What you’ll need to succeed

• Significant experience in risk event or incident management, issues management, operational risk, or risk advisory roles within general insurance or broader financial services, across Australia and/or New Zealand.
• Strong working knowledge of CPS 230 and the broader APRA prudential framework (e.g. CPS 220), including incident notification requirements; familiarity with RBNZ requirements highly regarded.
• Demonstrated experience managing risk event and issue/remediation lifecycles, including root cause analysis and closure validation.
• Strong stakeholder management and influencing skills, with the ability to constructively challenge Line 1 on event investigation quality and remediation pace.
• Experience supporting regulatory engagement, remediation programs, or supervisory action responses.
• Excellent written communication skills, including experience preparing committee and Board-level reporting.
• Relevant tertiary qualification; risk, governance, or audit-related certifications (e.g. GAICD, CPRM) advantageous.

Ready to solve bigger problems? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area: