Aircall26d ago

USD 110000–125000/yr

Key Account Manager

New York OfficePermanent Full Time Employeemid

SalesAccount ManagerKey Account Manager

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Quick Summary

Overview

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.

Technical Tools

SalesAccount ManagerKey Account Manager

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

About the role:

We are looking for an engaged and passionate Key Account Manager for our top tier North America customers, based in our office in New York office.

Be responsible for a portfolio of 25-35 Key (VIP) accounts in NA ( 'logo' brands and midmarket businesses)

Ensure customer growth, adoption, satisfaction and retention

Proactively monitor account activity, consolidate, deliver and help implement best practices for your customers

Help your customers manage the change that is involved in making new technologies successful

Develop strong networks with your customers with multiple key decision makers and Aircall champions

Handle contract renegotiations and mitigate risks

Delve into and understand your customer's specificities (industry, locations, etc)

Work closely with Solutions Engineers and partners to meet customer goals and identify business opportunities

Work within our integration ecosystem to help customers integrate Aircall into their existing software stack and maximize value and stickiness

Organize quarterly on-site visits whenever possible

Drive and improve the segment’s strategy for NA

Become a key contributor and referent within the Success team for advanced needs

Develop new ways to increase customer satisfaction

Contribute to the constant improvement of our processes, best practices, and tools

Gather customer product feedback to help shape and define the product roadmap

Bring in new ideas to delight our customers

Outstanding written and verbal communication skills in English. And Spanish proficiency strongly preferred for this role.

You have 5 or more years of experience and expertise in Customer Success or Account Management

You have a previous experience in the telecom industry or account management experience with Enterprise / SaaS solutions

You are a strong communicator with excellent verbal and written communication skills

You’re comfortable handling and structuring complex projects involving multiple decision makers (from C-level, VP, and Director-level contacts, to the end-users of the softwares)

You’re comfortable with building and delivering data-driven recommendations

You have great presentation skills and the ability to explain technical concepts in an easy to understand and structured manner

You have strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience

You have a track record of meeting and exceeding account growth targets/KPIs on a consistent basis

You’re confident in managing and completing tasks and issues in a fast-paced, international environment

You have experience using Salesforce, CRMs and Google suite.

Location & Eligibility

Where is the job

New York Office

Hybrid — some on-site time required

Who can apply

Open to applicants worldwide

Listed under

Worldwide

Listing Details

Posted: April 1, 2026
First seen: April 8, 2026
Last seen: April 27, 2026

Posting Health

Days active: 19
Repost count: 0
Trust Level: 44%
Scored at: April 27, 2026

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Aircall

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We believe in the power of conversation. We want to empower Sales & Supports teams to truly connect with customers, bring meaning to a conversation, and create long-lasting business impact.

Employees

750

Founded

2014

Domain

aircall.io

Jobs

View 111 jobs

View company profile

Salary

USD 110000–125000

per year