Warehouse and Distribution, Operations Specialist

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Supply Chain function, a team that manages the logistics, inventory management, and supply chain analytics for Alcon's industry leading products to ensure products are delivered efficiently and effectively so that people can see brilliantly. The Operator I, Warehouse & Distribution Operations, is primarily responsible for handling tasks in warehouses and distribution centers, optimizing storage and material flows, and managing inventory and shipments.

The Warehouse and Distribution, Operations Specialist is responsible for ensuring timely and accurate processing of customer orders, maintaining high levels of customer satisfaction, and supporting supply chain operations. This role serves as a key liaison between customers, sales, logistics, and warehouse teams to ensure seamless order fulfillment and issue resolution. In this role, a typical day will include:

• Process customer orders accurately and efficiently using SAP system.
• Monitor order status and proactively communicate updates to customers.
• Coordinate with warehouse and logistics teams to ensure timely shipment and delivery.
• Resolve customer inquiries and complaints related to orders, shipments, and returns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve order discrepancies, inventory issues, and delivery delays.
• Generate and analyze order-related reports to identify trends and improvement opportunities.
• Ensure compliance with company policies, procedures, and service standards.
• Support continuous improvement initiatives within the order management process.

• High School Diploma or equivalent
• The ability to fluently read, write, understand, and communicate in English

• Associate or Bachelor Degree
• Experience in customer service, order management, or supply chain operations.
• Proficiency in SAP system and Microsoft Office Suite.

• Manage your own workload and schedule while hitting your set targets.
• Build positive working relationships to achieve positive goals and business objectives.
• Balance experiencing new environments and working autonomously in a remote sales environment.
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

See your impact at alcon.com/careers  

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.