Warehouse Manager

ACG_3959_JOB Our client is a leading express delivery and logistics company in Vietnam, seeking experienced professionals to join their organization. 1. Profit & Loss Management and Cost Control Prepare and execute annual operating budgets for assigned projects, taking responsibility for key business performance indicators, including project gross profit margins, average fulfillment cost per order, and expense control. Participate in preliminary requirements assessments and quotation calculations for new customer projects. Develop reasonable pricing proposals based on comprehensive cost evaluations, including facilities, labor, equipment, packaging materials, and consumables, to ensure adequate profitability. Oversee operational costs throughout the entire process, including facility rental, labor expenses, packaging materials and consumables, equipment depreciation, outsourced services, and express delivery capacity. Continuously reduce costs and improve efficiency through lean operations and resource integration. Coordinate with the Finance Department to complete monthly settlements and account reconciliations, follow up on accounts receivable, and resolve billing disputes and irregular deductions to maintain healthy project cash flow. 2. Multi-Client End-to-End Fulfillment Management Oversee the entire warehouse operation process, including receiving, put-away, storage, picking, order verification, packing, dispatch, and reverse logistics for returns and exchanges. Adapt operations to different customers' specific procedures and delivery requirements to ensure orders are dispatched on time and meet quality standards. Dynamically allocate warehouse personnel, storage locations, and equipment resources to balance fluctuations in order volumes across multiple customers, ensuring compliance with all customer Service Level Agreements (SLAs) and performance evaluation requirements. Lead operational preparation and execution during major promotional campaigns and peak business periods. Develop contingency plans, secure flexible resources, and coordinate on-site operations to maintain stable order fulfillment during peak demand. Establish rapid-response mechanisms for operational exceptions. Lead the resolution of major incidents, including large-scale incorrect or missing shipments, system failures, and express delivery service disruptions. Minimize their impact on customer deliveries and drive root cause corrective actions through to closure. 3. Operational System Development & Process Optimization Establish standardized operating systems suitable for multiple customers and product categories. Develop and continuously update Standard Operating Procedures (SOPs), Work Instructions (WIs), operating standards, and management policies to support the rapid launch of new businesses and warehouses. Lead the planning and optimization of warehouse layouts, storage zones, picking routes, wave-picking strategies, and operational workflows. Implement lean management practices to continuously improve warehouse turnover efficiency and space utilization. Evaluate and introduce automation equipment to facilitate intelligent operational upgrades and fundamentally enhance fulfillment capabilities. Conduct periodic operational data analysis to drive continuous improvements in operational efficiency and service quality. 4. Inventory Management Oversee the development and implementation of inventory management policies and procedures. Establish inventory counting plans and standards, and organize cycle counts, monthly stock counts, and annual full physical inventory counts to ensure inventory accuracy meets customer SLA requirements. Lead investigations and corrective actions for significant inventory discrepancies. Standardize procedures for reporting damaged goods and inventory disposal, control product damage rates, and reduce inventory loss costs. 5. Team Development & Organizational Management Establish the warehouse operations organizational structure, including the selection, assessment, and development of middle-level and frontline management personnel, such as Operations Supervisors and Team Leaders. Build a talent pipeline to support business expansion. Develop performance evaluation and incentive mechanisms for the warehouse operations team. Establish a comprehensive training system covering operational skills, management capabilities, safety standards, and customer requirements to enhance the team's overall professional competence and operational performance. 6. Safety, Compliance & On-site Management Oversee warehouse safety management, including fire prevention and protection, employee occupational safety, theft and loss prevention, and data confidentiality. Conduct regular safety inspections and implement corrective actions to eliminate potential hazards and prevent major safety incidents. Implement 5S workplace management standards to maintain a clean, organized, and efficient working environment. Ensure warehouse operations comply with applicable national laws and regulations concerning fire safety, occupational safety, labor and employment, and environmental protection, as well as customer compliance standards, to mitigate compliance risks. Develop emergency response plans and organize drills to strengthen the team's ability to respond to unexpected incidents. 7. Customer Relationship Management & Cross-functional Coordination Serve as the primary point of contact for customers' operations representatives. Organize regular operational review meetings to communicate fulfillment performance data, progress on corrective actions, and recommendations for improvement, thereby enhancing customer satisfaction. Lead the resolution of major customer complaints, coordinate resources to address issues promptly, and prepare formal corrective action reports to maintain customer trust and minimize customer attrition risks. Support the Sales team in new customer bidding processes, site visits, and solution proposals. Provide operational expertise to facilitate business development and successful new customer onboarding. Collaborate with Quality, Finance, IT, Sales, and other relevant departments to implement cross-functional initiatives, including system optimization, financial settlement and payment collection, quality improvement, and new business launches. 8. Operational Data Analysis & Management Reporting Establish an operational data monitoring system to track key operational performance indicators. Prepare regular operational reports and business performance reviews, covering KPI achievement, progress of key projects, existing issues, and upcoming action plans to support management decision-making. Document and consolidate operational best practices, promote internal knowledge sharing, and enhance the company's overall level of operational standardization. Requirements Bachelor's degree or higher. Minimum of 8 years of experience in mid-level warehouse operations management. Experience in establishing and managing warehouse operations from the ground up (0-to-1 warehouse setup). At least 3 years of experience in senior warehouse management positions. Hands-on experience with SAP and Warehouse Management Systems (WMS). Ability to communicate in English. Proficiency in written and spoken Chinese. Good computer literacy, including the ability to process data and manage email communications. Proficiency in Microsoft Office applications, with advanced skills in Word, Excel, and PowerPoint for report preparation. Benefits Competitive salary with performance-based and project-based bonuses. Full salary during the two-month probation period. Full participation in social insurance, health insurance, and unemployment insurance, together with paid leave in accordance with regulations. Insurance contributions based on 85% of the official salary. 12 days of annual leave, with one additional day granted for every five years of service. Professional training and development opportunities, with support from colleagues across the Group. Exposure to international and cross-border business activities. Dynamic and creative working environment with opportunities to work with new technologies. Contact: Tran Tran Due to the immense number of applications, only shortlisted candidates will be contacted.