Deputy Program Operations Director

• Oversee daily operations and performance across all programs (Residential, Day, Personal Supports, etc.).
• Monitor and drive key program performance metrics (quality, staffing, incidents, compliance).
• Hold Program Managers accountable through structured performance reviews and scorecards.
• Develop and implement training programs to enhance staff skills, knowledge, and leadership capabilities.
• Identify growth opportunities for team members, supporting career development and succession planning.
• Lead corrective action plans and performance improvement initiatives.
• Supervise, coach, and mentor Program Managers to cultivate high-performing teams and a culture of accountability and continuous improvement.

• Serve as the COO’s proxy in internal operational matters and partner with the COO to lead cross-department initiatives.
• Facilitate leadership meetings and standing committee meetings and ensure follow-through on action items.
• Drive accountability across the leadership team.
• Identify emerging risks and bring forward proactive solutions.
• Support organizational growth initiatives and new program launches

• Build strong, transparent, and trusting relationships with families, guardians, and legal representatives.
• Serve as the point of escalation for family concerns, ensuring timely, empathetic, and effective resolutions.
• Collaborate with interdisciplinary teams, regulatory bodies, and community partners to advance quality outcomes.

• Ensure adherence to all licensing, Medicaid waiver, and DDA regulations, policies, and procedures.
• Oversee the timely and accurate completion of required documentation and other required program documentation in the electronic health records system.

• Lead quality assurance efforts across all programs, ensuring compliance with regulatory, accreditation, and internal standards.
• Conduct regular site visits, audits, and quality reviews to identify strengths and opportunities for improvement.
• Identify root causes, implement corrective actions, develop preventive measures, and track follow-up to ensure sustainable quality improvements.
• Monitor outcomes and champion person-centered best practices that respect each individual's rights, dignity, and preferences.

• Bachelor’s degree in Business Administration, Human Services, Education, Social Work, Psychology, or related field (Master’s preferred)
• 6+ years of experience in intellectual and developmental disability (IDD) services, including 3+ years in a leadership or multi-program management role
• Exceptional interpersonal, communication, and conflict resolution skills
• Proven ability to build relationships with families, staff, and external partners
• Strong analytical, organizational, and problem-solving abilities

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person