Customer Success Manager(Enterprise)

• Maintain high levels of customer satisfaction to ensure client retention, account renewals and account ACV expansion as measured by quarterly goals
• Driving new customer onboarding and ongoing adoption through the development of use cases and feature usage, to help drive business value with customers using our Enterprise solutions
• Respond quickly and effectively to customers’ challenges and issues with the product; collaborate closely with internal Product and Tech Support teams for issue resolution and feature enhancements

• Professional Experience: 3+ years of experience in Customer Success or Account Management within a high-growth SaaS company or digital agency. Experience in client-side digital marketing or equivalent business consulting is also highly valued.
• Analytical & Strategic Mindset: Highly analytical with the ability to think strategically and communicate complex logic clearly.
• Stakeholder Management: Deeply customer-oriented with the communication skills necessary to facilitate alignment across all levels of stakeholders.
• Technical Proficiency: Ability to discuss SaaS technical concepts and implementation guidelines with technical audiences (highly advantageous).

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