Manager of Sales Operations

• Builders, not passengers – We take ownership, thrive on momentum, and embrace challenges.
• Resilient and resourceful – We find a way forward, even when the answer isn’t obvious.
• Mission-driven – We believe in what we’re building and are passionate about making an impact.
• Direct and constructive – Feedback is a gift, and we embrace it in order to grow.

• Performative – We don’t play games, manipulate optics, or curate an image for external approval.
• Entitled – We don’t expect rewards without contribution.
• Clock punchers – We don’t attract those looking for just a "job"; we seek individuals who want to build careers, take ownership, and find joy in their work every day.

• Retail Execution: Strengthened through accurate, on-time completion of item setup, portal updates, deductions, and compliance documentation.
• GTM Strategy: Supported by reliable reporting and insights that inform launch plans, promotions, and category positioning.
• Marketing: Enhanced with sharper visibility into category performance and competitive dynamics, ensuring activations and shopper programs are grounded in reliable insights.
• Finance: Enabled with aligned, accurate tracking of deductions, chargebacks, and sell-through performance.

• 2-4 years in Consumer Packaged Goods (CPG), ideally in Retail Operations, Retail Systems, Account Management, Retail Insights, or Business Development.
• Experience in RTD, wellness, or functional categories is a strong plus.
• Proficiency in syndicated data tools (SPINS, Nielsen, IRI, retailer POS) is a plus
• Strong communicator who can distill complex data into simple, actionable outputs.
• Organized, detail-oriented, and process-driven; thrives in high-growth environments.
• Skilled at building reporting systems that provide clarity and increase visibility into performance.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, veteran status or other characteristics.

• Own daily retail operations processes, including item setup, portal management, compliance documentation, and distributor coordination.
• Manage systems administration to ensure platforms and tools are configured, maintained, and optimized for operational efficiency.
• Oversee PDP management and image syndication to ensure product content is accurate, complete, and consistently distributed across all retailer channels.
• Lead customer onboarding processes, ensuring new retail and distributor partners are set up accurately and efficiently from day one.
• Ensure speed, accuracy, and consistency across retailer and distributor requirements.
• Identify and surface operational bottlenecks and implement process improvements that streamline workflows and scale with growth.

• Partner with Finance to analyze deductions, chargebacks, and trade spend ROI.
• Own deductions and dispute management, including timely identification, documentation, and resolution of retailer deductions and chargebacks.
• Evaluate promotional calendars and shopper programs with data-backed insights.
• Surface opportunities to improve trade spend efficiency and promotional effectiveness.
• Maintain accurate pricing and ERP management to ensure alignment across systems, customers, and financial records.

• Provide Finance with accurate, timely retail reporting aligned with financial tracking.
• Own standardized retail reporting frameworks that give the broader organization visibility into performance, deductions, pricing, and GTM execution.
• Share insights with Marketing and Retail Leadership to inform launches, category storytelling, and in-store activations.
• Deliver standardized reporting frameworks that align the broader organization on retail performance and GTM priorities.