Guest Service Agent - Part Time- Hotel Neptune

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OtherGuest Service Agent

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Quick Summary

Requirements Summary

$17.50 Part-time employees are eligible to accrue paid sick time per Rhode Island state law. Full-time employees are eligibl

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OtherGuest Service Agent

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

About the Role

~1 min read

The front desk is where a guest's experience begins and ends. As a Guest Service Agent, your job is to make sure that experience feels easy, personal, and genuinely welcoming; from the moment someone walks in, to the moment they check out. This is a hands-on, people-facing role. You'll manage the day-to-day flow of arrivals and departures, handle reservations, answer questions about the city, and take care of guest needs as they come up.

Responsibilities

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→Greet and check in guests warmly and efficiently
→Manage reservations, room assignments, and billing
→Answer questions about the property and offer genuine local recommendations
→Coordinate with other departments to follow through on guest requests
→Address concerns promptly and with care
→Maintain cleanliness and organization of the front desk and lobby areas
→Uphold all hotel policies and procedures, ensuring the security and privacy of our guests
→Embody the spirit of Shenandoah Mansions through thoughtful service and consistent reliability
→Keep the front desk running smoothly across every shift
→Other duties as assigned

Part-time, flexible availability required, including evenings, weekends, and holidays
Previous front desk or customer-facing experience preferred
Familiarity with property management systems a plus
Competitive pay, hotel benefits, and a team that actually likes coming to work

Requirements

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Previous hotel or hospitality experience preferred
Exceptional communication and interpersonal skills
Strong organizational skills and attention to detail
Proficient with hotel PMS systems (preferably Opera or similar) and Microsoft Office Suite
Ability to work flexible shifts, including evenings, weekends, and holidays

What We Offer

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✓Hourly Rate: $17.50

✓Part-time employees are eligible to accrue paid sick time per Rhode Island state law.

✓Full-time employees are eligible to enroll in Medical insurance, Dental insurance, Vision insurance, Voluntary Life, short- and Long Term Disability, Accident and Critical Illness Insurance, and Pet insurance plans, which will be effective the first of the month following 60 days of employment.

✓401 (k) with a 100% match up to 4% of your annual salary. Eligible after 90 days of employment.

✓Full-time employees are eligible for: 10 vacation days, 5 paid sick days (unless otherwise required by law), 4 paid personal days, and 11 paid holidays if you work on the holiday, annually.

✓50% food & beverage discount and discounted hotel rooms at Ash properties

✓Opportunity for growth within Ash Hotels.