Lead, Configuration Management

Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com 

We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Lead the global configuration management strategy and capability for DigitalX, ensuring the configuration management database (CMDB) is optimized, maintained and trusted for service and business decisions. Establish a sustainable operating model, governed data ownership and fit-for-purpose service relationships that deliver measurable value across service management, security and risk. Own the process and data outcomes, working with technical platform owners who retain accountability for platform engineering and operation.

Responsibilities and Accountabilities:

• Define the global configuration management strategy, standards and roadmap aligned to DigitalX priorities. Decide which services, Configuration Items, attributes and relationships should be managed based on business value, risk and cost, preventing unnecessary growth.
• Implement a federated operating model with clear process ownership, accountable data owners and defined responsibilities across technology and supplier teams. Define decision rights, controls, exceptions and escalation paths.
• Ensure configuration data is managed from onboarding through change, validation, attestation and retirement. Embed ownership and stewardship into operational processes to maintain CMDB health continuously.
• Define standards for data accuracy, completeness, compliance and currency. Establish authoritative sources, validation rules and reporting, while prioritising remediation based on business impact and risk.
• Ensure service models accurately reflect business services, technology dependencies, criticality and ownership. Validate key relationships to support reliable impact analysis and risk management.
• Partner with platform owners to implement discovery, integration, reconciliation and service modelling capabilities. Define source-of-truth rules and prevent duplicate or conflicting data while leaving platform engineering with the technical owner.
• Drive automation that reduces manual effort, improves data quality and supports scalable onboarding, validation and retirement processes.
• Ensure trusted configuration data supports incident, problem, change, security and risk processes, improving decision quality and operational effectiveness.
• Build organisational buy-in through governance, communication and coaching. Drive accountability across teams and suppliers while demonstrating value and escalating unresolved risks.
• Define KPIs, targets and reporting for data quality, ownership, service relationships and lifecycle compliance. Demonstrate adoption and business value through improved service outcomes, reduced rework and lower stewardship effort.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Proven experience in incident management, with a focus on major incidents in a complex global environment.
• Strong understanding of IT service management (ITSM) frameworks, such as ITIL.
• Excellent leadership and team management skills, with the ability to motivate and guide cross-functional teams.
• Strong analytical and problem-solving abilities, with a focus on root cause analysis and continuous improvement.
• Exceptional communication skills, both written and verbal, with the ability to convey complex information to diverse audiences.
• Relevant certifications (e.g., ITIL, CISSP, CISM) are a plus.

Preferred Qualifications:

• Experience in managing IT budgets and vendor relationships.
• Relevant certifications, such as ITIL, PMP, or AWS, are a plus.

At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility

• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide. 
• Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
• Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare. 
• A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

Values: Innovation, Integrity and Impact sit at the heart of what we do. 

Behaviors: We come together as ‘One Astellas’, working with courage and a sense of urgency. We are outcome focused and consistently take accountability for our personal contribution.