Store Operations Specialist

Store Operations Specialist

Our Mission: Enable everyone to make their house a home.

Our Vision: To become the first-choice destination for home and holiday décor.

Job Summary: 

The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including unloading, processing, stocking, and resets.

Key Roles and Responsibilities

• Provides customers a positive shopping experience.

• Performs cashier duties accurately while processing all transactions per policy.

• Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving.

• Leads team in performing all freight functions including stocking and resets. Ensures Specialists are focused first in their specialized areas.

• Unload, process, and stock freight to correct location, following merchandising guidelines.

• Timely and thorough incident reporting compliance.

• Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts.

• Performs and trains team on store freight processing and merchandising responsibilities

• Operates all equipment in a safe manner per directed procedures.

• Ensures a safe working and shopping environment while minimizing shrink and damages.

• Execute company directives, policies and procedures timely, accurately, and thoroughly.

• Open Availability 

Qualifications and Competencies:

• At least 18 years old

• High School Diploma/Equivalent

• Ability to work a flexible schedule including nights, weekends, and some holiday

• Ability to lift a minimum of 50 lbs., team lift 100 lbs.

• Contributes to a customer focused environment while demonstrating excellent service.

• Communicates clearly with customers, team and leadership.

• Reliable and trustworthy

• Ability to work effectively independently and within a team to perform all tasks as assigned.

• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution.

• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.