Senior Customer Success Manager

• →Support customers in prioritizing projects and initiatives that deliver maximum ROI in the shortest timeframe, while accelerating adoption of new solutions
• →Establish measurable success criteria and align them with organizational goals
• →Develop and maintain strategic roadmaps with key customers to drive broad adoption of Autodesk solutions
• →Collaborate with internal experts to address customer business and technical challenges using Autodesk products, services, and third-party technologies as needed
• →Strengthen relationships as a trusted advisor through active listening and sharing insights
• →Create and manage account-related documents such as reports, proposals, business reviews, and recommendations
• →Build and maintain strong relationships with key stakeholders, from end users to executives (including CXOs)

• 3+ years of leadership experience in a customer-facing organization
• Strong empathy, collaboration skills, and growth mindset
• A perspective that defines customer success as your own success
• Self-motivation and ability to work proactively toward goals
• Flexibility to learn and adapt, with openness to feedback and support
• Strong influencing skills through persuasion, negotiation, and consensus building
• Deep understanding of value drivers in a recurring revenue business model
• Solid financial acumen with strong analytical and process-oriented thinking
• Creative leadership that inspires and resonates with others
• Excellent communication and presentation skills
• Business-level proficiency in both Japanese and English

• Interest in or understanding of architecture, construction, or engineering industries
• Experience implementing technology or services for large enterprises or global customers, with a strong commitment to continuous learning
• Ability to influence and lead by engaging both customers and internal stakeholders
• Understanding of customer management and value creation in a SaaS (Software-as-a-Service) model
  
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