Key Account Manager

Key Account Manager Culture Creator: Through cross-functional collaboration and leadership, a KAM will have a unique opportunity to enhance the day-to-day experience of the Bakelite team. Enhancing Customer Satisfaction: Through personalized service and effective problem-solving, KAMs ensure clients receive the best possible experience, fostering loyalty and trust. Business Development: Add value and grow market share through identification, development and closure of leads with new and existing customers. Promoting Innovation: By understanding client needs and market trends, KAMs influence product development and improvements, driving innovation within key consumer industries. Supporting Sustainable Practices: KAMs advocate for and implement environmentally friendly solutions and practices, promoting sustainability across several industries.   What does a Typical Day Look Like? Here are your primary responsibilities: Collaboration: Work closely with internal teams, including customer excellence, operations, supply chain, and product development to deliver value-add solutions to clients. Client Relationship Management: Build and maintain strong, customer centric relationships with key strategic accounts. Foster multi-level relationships between Bakelite and customers.  Contract with strategic customers. Account Growth: Identify opportunities for growth within the market, as well as existing accounts, and develop strategies to capitalize on them.  Develop key account plans for review with commercial team and leadership. Sales and Revenue: Achieve sales targets and drive revenue growth through effective account management, managing market dynamics against Bakelite needs and capabilities. Pricing Excellence: Accountability for timely price updates and communication, collaboration with sales coordinators, customer excellence, and supply chain, and execution on pricing initiatives to meet business plans. Market Analysis: Stay updated on industry trends, market conditions, and competitor activities to provide strategic insights. Problem Solving: Address client issues and concerns promptly and effectively, ensuring high levels of customer satisfaction. Responsiveness is critical.   What is Needed to be Successful in this Role (Required Skills/Abilities): Minimum Qualifications Minimum 8 years of industrial chemical sales, procurement or marketing, or a technical background with emphasis on Industrial Chemical markets. Must have demonstrated evidence of a high degree of productivity and have a high level of knowledge/skills in the commercial field and technical fields. Ability to work well independently to achieve objectives and goals, while also forging connections with remote work groups. Experience with contracting, negotiating both internally and with the customer. Good interpersonal communication and desire to be a part of a team.   Preferred Qualifications Account or Commodity Management, including negotiations experience Application knowledge Value quantification experience OEM & fabricator company experience in resin and chemical intermediate markets Training in finance and marketing Commercial experience with lean methodology   Education Requirements B.S. Degree (Chemistry, Engineering, Biology, or Business) minimum requirement.