Customer Operations Specialist

We are searching for a Customer Operations Specialist to join our Global Sales and Customer Operations Team. This position is responsible for sales order status and tracking, managing sales orders and expedites, sales process improvements, POS troubleshooting and administration, sales territory adjustments, and providing support for customer service and the Sr POS Administrator.

This is a great opportunity for someone who enjoys working individually/collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.

• →Manage customer or distributor portals: Purchase Orders for Order Entry, Sales Order Acknowledgements, Advanced Shipment Notices, Promise Dates, Invoices, Order Changes, etc.
• →Research sales orders to provide information on where orders are in the manufacturing process, when they will arrive at the customer or distributor, and communicating the updates with the sales team.
• →Work with respective teams on order status and order scheduling (Business Unit’s (BU’s), planners, demand planners).
• →Manage sales expedite requests.
• →Apply critical thinking through complex scenarios where you apply end-to-end thinking to support all aspects of Sales operations.
• →Manage large orders of high importance for Regional Sales Director’s (RSD’s) and Area Sales Manager’s (ASM’s) including forecasting, scheduling, and tracking order status.  
• →Primary contact for constraint holds management and secondary support for constraint hold releases.
• →Administer and maintain Point of Sale (POS) processes, systems, and reporting activities.
• →Execute rebate processing and monthly reporting.
• →Support sales territory alignment for proper sales reporting.
• →Serve as a backup resource for customer service including order entry, responding to emails in shared inboxes, providing guidance on challenging inquiries, and responding to chats.  
• →Suggest sales process improvements.  
• →Other duties as assigned.

• →This position has no direct supervisory responsibilities.

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

• High school diploma or equivalent
• 3 or more years of experience in a customer service role
• Experience working with end-users, manufacturers’ representatives, distributors, and sales managers

• Post-secondary education preferred (Associate’s or Bachelor's Degree)
• Background in customer service or demand planning roles  
• Experience working with Oracle and Salesforce   
• Intermediate knowledge and experience using Microsoft Office Suite programs
• Experience working in customer portals
• Takes initiative and is a great team player
• Ability to be flexible when needed and takes ownership of their work
• Good communicator and strong organization and time management skills  
• Willingness to work with cross functional teams 
• Ability to work under pressure and meet deadlines to maintain great business relationships

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with disabilities.

• Sit for up to 8 hours per day.
• Exposed to a computer screen for extended periods.
• May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
• Communicate with others frequently.

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.

• Corporate office environment – indoor and climate-controlled

If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you’ll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.

Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.

Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V

This job description reflects management’s assignment of key responsibilities;

it does not prescribe or restrict the tasks that may be assigned.