After Sales Manager

bbf: is one of the leading and fastest growing companies in the property market in Cyprus and Greece. We offer a wide range of services to our clients, including property sales, rentals, property management, construction, and other related services.

At current, bbf: is expanding the internal team, and we are looking for an After Sales Manager to join our property management and client services division.

Responsibilities:

• Client information support after the conclusion of sale agreement (construction status, construction delays, construction completion date and etc.).
• Working with client’s request to make changes to the standard specification of the property (layout, interior decoration, built-in furniture, installation of any additional equipment).
  
• Meetings with clients (including the meetings at the construction site).
  
• Communication with suppliers and contractors, control over the performance of their work.
  
• Control of payment to suppliers. Work in the SAP program.
  
• Inspection of apartments to check the quality of finishing work and installation of all equipment agreed with the client.
  
• Preparation of reports on the results of inspections.
  
• Monitoring the elimination of completed comments.
  
• Transfer of property to clients, including informing the client about the project completion date, control of client’s payments for the apartment, preparing the necessary documents and marketing materials for the delivery process, meeting with the client on the project, demonstrating the property, and installed equipment, making a list of client comments, monitoring the elimination of client comments.
• Handling customer complaints and providing feedback to the clients.
  
• Warranty and post-warranty clients support (receiving comments, monitoring their elimination).
• Maintaining internal reports.

Requirements for the position:

• Fluency in written and spoken Russian and English, Greek will be considered an advantage.
  
• Experience in the construction/real estate industry for at least 2-3 years will be an advantage.
• 2–4 years of experience in Customer Service, Hospitality, Property Management, or a similar role.
• Strong organizational and time management skills.
• Experience working with CRM systems or ticketing/service request management systems.
  

What We Offer:

• Opportunity to work on high-profile real estate developments in Cyprus.
• 13th Salary & an established bonus system.
• Supportive in-house environment.

At bbf: our values shape everything we do.

We are sharp in our thinking, creative in our approach, and emotionally intelligent in how we connect with others. Our team is known for being reliable and consistently energetic, bringing passion and precision to every project.

These values guide our culture, drive our decisions, and define what it means to be part of bbf: