Customer Service - Account Executive

Route 1 print is the UK's largest online trade printer. Fuelled by the desire to put the client at the heart of everything we do, our team is full of creative thinkers and game changers that simply go the extra mile on each and every client interaction. The business is geared up to deliver some exceptional growth over the next 12 months, as such, we thought now’s the time to give someone the rare opportunity to jump on board and play a significant part in supporting us in achieving it.

We process around 10,000 jobs each week, consisting of over 11 million printed items that include anything from menus in your local restaurant, right the way through to curating stunning books for luxury brands. This is where you come in. We need someone who relishes the opportunity to deliver exceptional customer service, from handling both pre and post-sale enquiries, right the way through to checking customer artwork to make sure it’s ready for print.

Route 1 Print puts significant emphasis on deploying the latest tech, enabling us to stay one step ahead of our competition. We were the first company in the world to invest in nanographic printing technology with the purchase of a Landa S10 (Wait until you see it, it's like a spaceship) we decided to do one better and get 2, with the latest S11P. Because of this, you're going to be exposed to and use some exciting systems that allows artwork to flow through seamlessly, including the Adobe creative suite. Don't worry if you’ve not used it before, we are here to teach you.

• Starting salary of £28,000 up to £34,646
• Predominantly Monday to Friday 9:00am-17:30pm, 10am-18:30pm for 5 days every 5-6 weeks, Sunday (work from home) 9am-11am once every 5-6 weeks. (paid as overtime)
• 5 days fully office based
• Located in Manvers, Rotherham
• Weekly pay paid every Friday

• Working 3 communication channels, (call, email and live chat) providing outstanding customer service across all interactions.
• Making it easy for our clients by resolving queries, understanding their needs, and taking advantage of opportunities for us to further support them with our products and services.
• Utilising design software to help troubleshoot client files, ensuring they meet our high production standards.
• Confidently handling and resolving customer complaints with a focus on technical accuracy and client satisfaction.
• Using customer feedback to help inform strategic decisions.
• Using AI tools within day-to-day role.

• Previous experience in a customer-facing environment is essential.
• Experience with the Adobe Creative Suite (specifically InDesign) and Enfocus PitStop is highly desirable, but not essential. If you understand bleeds, margins, and CMYK, we want to hear from you.
• The ability to work under pressure to strict deadlines, whilst still working with precision and a high level of attention to detail.
• A confident communicator, whether you are explaining a technical artwork issue over the phone or building rapport via live chat.

We exist to make print buying easy and small businesses look exceptional. Established in 1989, Bluetree Group has grown to be the UK’s largest online printer. Based in Wath Upon Dearne (conveniently located near Sheffield, Rotherham, Barnsley, and Doncaster), our 165,000 sq. ft. facility is the heart of our operation. From the moment you walk through our doors, you’ll realize that our people are central to everything we do.

For Privacy information please follow this link to our privacy notice on our website under the home page https://www.bluetreegroup.co.uk

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