Lead Program Manager, PMO

PURPOSE The Lead Program Manager is a key member of the Elevate central PMO, responsible for helping translate strategy and priorities into an executable, integrated program plan. This role connects planning, governance, capacity, dependencies, readiness and executive decision-making across the program to create transparency, accelerate decisions and drive predictable delivery. The ideal candidate is a strong problem solver who is comfortable operating in ambiguity. They can take a complex cross-program problem, frame what needs to be solved, identify gaps and dependencies, engage the right stakeholders, and drive the issue through to recommendation, decision and action. ESSENTIAL DUTIES AND RESPONSIBILITIES   Integrated Program Planning: Connect releases, deployments, hypercare, environments, readiness and cross-program dependencies into an integrated view so risks and collisions are identified early. Strategic Decision Support: Translate scope, capacity and timing constraints into clear choices, implications and recommendations that enable leadership to make informed prioritization and resourcing decisions. Program Governance: Lead and continuously improve governance processes, ensuring they provide appropriate delivery control while removing unnecessary complexity and friction. Decision Management: Increase decision velocity by clearly framing problems, alternatives, impacts and recommendations, and ensuring decisions are owned, actioned and closed. Capacity & Dependency Management: Connect resource and capacity constraints with program priorities, sequencing and dependencies to identify delivery risks and required interventions. Executive Communications: Provide concise, decision-oriented program insights that give leadership visibility to priorities, risks, dependencies and required actions. The formal requisition explicitly includes executive communications within the role. Accountability: Reinforce clear ownership across business and delivery teams while the central PMO provides integration, transparency, challenge and decision support. Scalability & Continuous Improvement: Identify where delivery relies on unsustainable capacity, intervention or ways of working and proactively drive improvements that allow the program to scale. What Success Looks Like Complex cross-program issues are turned into clear problems, options, recommendations and actions. Leadership sees dependencies, capacity constraints and delivery implications early enough to make meaningful choices. Elevate operates with an increasingly integrated view across releases, deployments and readiness. Governance supports delivery and decision-making rather than becoming an administrative exercise. Accountability remains with the appropriate business and delivery owners, with the PMO providing the integration and transparency required across the program.   SUPERVISORY RESPONSIBILITIES   This job has no supervisory responsibilities.   MINIMUM REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Bachelor's degree from an accredited college/university. 7+ years relevant work experience. Or an equivalent combination of education and experience. Project Management Professional” (PMP) certificate preferred   COMPETENCIES   Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively. Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives. Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.  Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business. Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market. Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.   BFS COMPETENCIES   Business and Financial Acumen Demonstrates depth of understanding for the P&L and financial analysis Teaches business and financial acumen to others. Understands KPIs and how BFS makes money. Knows the different business segments and how they relate to one another. Understands customer sales and engagement. Demonstrates functional and/or technical expertise. Understands complex issues and demonstrates problem solving skills. Understands how to maximize business results regardless of industry cycle. Results Driven Holds self and others accountable. Communicates and sets clear goals with plans to deliver. Manages competing priorities effectively. Demonstrates appropriate urgency. Drives to exceed expectations in alignment with our BFS SPICE values. Embraces and follows best practices. Demonstrates self-starter, can-do attitude. Strategic Thinking and Decision Making Leverages resources and teams around them to solve problems and create mutually beneficial outcomes. Demonstrates willingness and courage to make tough decisions in a timely manner. Balances short-and-long term priorities Demonstrates proactive versus reactive thinking. Asks questions to identify root cause and analyze situations more accurately. Servant Leadership Demonstrates humility by putting others first. Builds trust-based relationships. Leads by example with kindness and respect. Collaborates well across all areas of the business. Advocates for others Actively listens to understand the meaning and intent of what the other person is communicating. Demonstrates authenticity and encourages others to do the same. Emotional Intelligence Demonstrates situational awareness – knows when and how to adjust leadership style in different situations. Demonstrates self-awareness – understands strengths and weaknesses. Demonstrates empathy – puts themselves in other’s shoes. Assumes positive intent. Develops and Leads Others Drives alignment through clear communication of vision, goals, and expectations. Invests time on a regular basis in performance feedback and developmental conversations. Fosters a respectful and inclusive environment. Empowers, motivates, and inspires others. Coaches and mentor others for their development. Guides and persuades others to deliver positive outcomes. Growth Mindset Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes. Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure. Thinks like an owner with an entrepreneurial spirit. Demonstrates and encourages intellectual curiosity. Continuous learner; seeks opportunities and knowledge for personal and professional growth. Sees possibilities over problems – actively seeks solutions. Innovation Encourages out-of-the box thinking to create new ways of doing things. Continuously seeks to improve and simplify pain points in the business. Anticipates, embraces, and leads change. Develops and executes breakthrough strategies. Integrity Does the right thing even under challenging circumstances? Communicates with honesty. Consistently treats others fairly and equitably. Demonstrates reliability and does what they say they will do. Conducts tough conversations and delivers difficult messages with kindness and respect.   WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds. Occasional travel