Senior Engineer, IT - Software Quality Assurance

PURPOSE The Senior Engineer, IT - Software Quality Assurance (QA) independently leads complex quality assurance activities across enterprise applications (SAP and legacy systems) and technology initiatives. This role translates business and functional requirements into comprehensive test strategies, test scenarios, traceability, and quality controls that validate end-to-end business processes, system integrations, data flows, usability, and existing functionality.   The role partners with product, business analysis, engineering, development, and business teams to evaluate test readiness, identify and resolve defects, communicate quality risks, and support informed release decisions. The Senior Engineer also improves testing standards, reusable assets, automation, metrics, and testing practices while providing technical guidance and mentoring to less experienced team members.     ESSENTIAL DUTIES AND RESPONSIBILITIES   Develop and execute test strategies, test plans, test cases, and test scripts based on business and functional requirements. Lead system, integration, regression, end-to-end, and user acceptance testing efforts across multiple projects and applications. Establish and maintain requirements traceability to ensure complete test coverage and validation of business objectives. Define testing scope, entry and exit criteria, quality standards, and release readiness requirements. Execute complex testing activities, analyze results, document findings, and provide recommendations to improve product quality and reduce risk. Lead defect management activities, including identification, documentation, prioritization, root cause analysis, retesting, and validation of fixes. Ensure testing environments, test data, access, and dependencies are prepared and available to support successful test execution. Develop and maintain reusable test assets, regression suites, and automated testing capabilities to improve quality, efficiency, and repeatability. Monitor and communicate testing progress, quality metrics, defect trends, risks, and overall release readiness to project and business stakeholders. Partner with product, engineering, development, business, and third-party teams to resolve issues and support successful delivery outcomes. Research, evaluate, and recommend testing methodologies, tools, technologies, and process improvements that enhance quality and team effectiveness. Support production validation, post-release testing, and continuous improvement initiatives to reduce defect leakage and improve customer experience. Review testing deliverables produced by other team members and provide guidance on testing standards, processes, and best practices. Mentor and support junior QA engineers through technical coaching, knowledge sharing, and peer reviews. Assist engineering and development teams through code reviews, documentation reviews, and quality-focused technical guidance as needed.     SUPERVISORY RESPONSIBILITIES   This job has no supervisory responsibilities.     MINIMUM REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Bachelor's degree in computer science, information systems, engineering, or a related field; or equivalent combination of education and experience. 4+ years of experience in software quality assurance or software testing, including enterprise applications and integrated systems. Experience developing and executing test strategies, test plans, test cases, and test scripts. Experience with system, integration, regression, end-to-end, and user acceptance testing. Knowledge of software development and testing lifecycles (SDLC/STLC), Agile methodologies, and release management practices. Experience with defect management, root cause analysis, and quality risk assessment. Experience with test management, defect tracking, and test automation tools. Working knowledge of SQL, APIs, integrations, and data validation techniques. Strong analytical, problem-solving, and communication skills. Ability to work independently, collaborate across technical and business teams, and mentor less experienced team members. PREFERRED QUALIFICATIONS Experience supporting ERP, order management, pricing, supply chain, financial, or other business-critical enterprise applications. Experience testing cloud-based applications, APIs, interfaces, and data integrations. Experience implementing automated testing and CI/CD quality practices. Relevant QA certification (ISTQB or equivalent).   COMPETENCIES   Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively. Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives. Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.  Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business. Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market. Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.     BFS COMPETENCIES   Business and Financial Acumen Demonstrates depth of understanding for the P&L and financial analysis Teaches business and financial acumen to others. Understands KPIs and how BFS makes money. Knows the different business segments and how they relate to one another. Understands customer sales and engagement. Demonstrates functional and/or technical expertise. Understands complex issues and demonstrates problem solving skills. Understands how to maximize business results regardless of industry cycle. Results Driven Holds self and others accountable. Communicates and sets clear goals with plans to deliver. Manages competing priorities effectively. Demonstrates appropriate urgency. Drives to exceed expectations in alignment with our BFS SPICE values. Embraces and follows best practices. Demonstrates self-starter, can-do attitude. Strategic Thinking and Decision Making Leverages resources and teams around them to solve problems and create mutually beneficial outcomes. Demonstrates willingness and courage to make tough decisions in a timely manner. Balances short-and-long term priorities Demonstrates proactive versus reactive thinking. Asks questions to identify root cause and analyze situations more accurately. Servant Leadership Demonstrates humility by putting others first. Builds trust-based relationships. Leads by example with kindness and respect. Collaborates well across all areas of the business. Advocates for others Actively listens to understand the meaning and intent of what the other person is communicating. Demonstrates authenticity and encourages others to do the same. Emotional Intelligence Demonstrates situational awareness – knows when and how to adjust leadership style in different situations. Demonstrates self-awareness – understands strengths and weaknesses. Demonstrates empathy – puts themselves in other’s shoes. Assumes positive intent. Develops and Leads Others Drives alignment through clear communication of vision, goals, and expectations. Invests time on a regular basis in performance feedback and developmental conversations. Fosters a respectful and inclusive environment. Empowers, motivates, and inspires others. Coaches and mentor others for their development. Guides and persuades others to deliver positive outcomes. Growth Mindset Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes. Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure. Thinks like an owner with an entrepreneurial spirit. Demonstrates and encourages intellectual curiosity. Continuous learner; seeks opportunities and knowledge for personal and professional growth. Sees possibilities over problems – actively seeks solutions. Innovation Encourages out-of-the box thinking to create new ways of doing things. Continuously seeks to improve and simplify pain points in the business. Anticipates, embraces, and leads change. Develops and executes breakthrough strategies. Integrity Does the right thing even under challenging circumstances? Communicates with honesty. Consistently treats others fairly and equitably. Demonstrates reliability and does what they say they will do. Conducts tough conversations and delivers difficult messages with kindness and respect.   WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds. Occasional travel may be required.