Program Manager, Case Management and Health Education Services (CHES)

• Understand all aspects of contract requirements and communicate this understanding to staff. 

• Train staff in program responsibilities, processes, and procedures, and ensure that all staff meets contract requirements in their daily work. 

• Participate in the grant writing process and other funding initiatives.  

• Develop and maintain key community partnerships.  

• Oversee the development of social marketing campaigns. 

• Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements. 

• Coordinate and supervise all day-to-day activities of direct reporting staff. 

• Periodically observe direct reporting staff engaging with clients and/or supervisory staff. 

• Conduct weekly client progress reviews with staff. 

• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients. 

• Provide crisis counseling to clients as needed.  

• Prepare contract reports and statistical information for both CAMBA management and funder use. 

• Complete program forms and reports for the agency’s finance, payroll and human resources departments as required. 

• Assist in the analysis of program and demographic data to make programmatic improvements. 

• Organize onsite and offsite training opportunities for professional development of staff. 

• Analyze program and demographic data to make programmatic improvements. 

• Communicate with peers on issues related to client progress and best program practices. 

• Conduct regular staff meetings. 

• While not on call, will be expected to be reachable after hours and on weekends to assist and consult on client emergencies when needed.  

• Confer with the Senior Program Director on programmatic and operational matters.  

• Attend and represent the organization at staff, funder, and external agency meetings as required. 

• Review and sign program documentation completed by staff 

• Review and sign time sheets. 

• Prepare performance appraisals for direct reporting staff. 

• Conduct initial intake or assessment of clients and/or clients’ families and periodic reassessments as needed. 

• Prescreen clients over the telephone for eligibility and schedule intake appointments as needed. 

• Plan, coordinate, and facilitate social/peer support events, including group facilitation for clients as needed. 

• If in the event the program is understaffed, supervisors will take on the responsibilities and duties of the supervisees.  

• Other duties as assigned. 

• Bachelor’s degree (B.A.) and three years of applicable experience and/or equivalent experience.  

• Bilingual English/Spanish 

• Relevant experience as described above, preferably in a mid-sized (250+ employees) organization. 

• Knowledge about, understanding of, and ability to work closely with persons Chronically Homeless, and or living with HIV/AIDS and related issues. 

• Familiarity with housing in congregate/transitional settings 

• Excellent written & verbal communication. 

• Computer literacy in Microsoft Office Suite.

Compensation: $79,567 annually

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.