Senior Operations Manager (East)

• →Competitive salary pay – paid weekly, every Friday
• →Full benefits within 30 days
• →Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• →401(k) match program
• →Unlimited vacation, paid holidays, and sick time
• →Commitment to your safety through boot and prescription safety glasses reimbursement
• →Career and learning development with an extensive training program through our Amerit University
• →Employee referral program, up to $500 bonus
• →ASE certification program with fee reimbursement and bonus
• →Employee recognition platform that includes opportunities to redeem points for merchandise
• →Employee Assistance Program (EAP)
• →24/7 nurse triage line
• →Employee discounts on cell phone service and entertainment tickets
• →Employee resource groups (ERGs) that foster inclusion
• →Wellness and fitness programs through our providers

• Ensure consistent delivery of customer KPIs/SLAs: day to day service levels, communication, system updates, as well as customer experience, quality, and compliance measures

• Responsible for the operations lead of your team and for the delivery of the overall metrics & quality targets

• Proactively partner with key client contacts fostering healthy business relationship in line with client expectations

• Day to day system updates and site reporting to ensure productivity: units are being scheduled, work is being performed timely, and customer business units are aware of the status of all equipment

• Proactive planning and scheduling or repairs, communication for down or out-of-service assets, as well a parts and inventory management across the footprint

• Ability to build partnerships and manage suppliers and third-party service vendors in support of parts, repairs, warranty work or specialty work

• Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal EHS, safety and training departments

• Have a well-defined communication and engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams

• Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics

• The continuous identification implementation of operational best practices through interaction with the wider team

• Motivate and effectively performance manage Operations and Team Managers within the account to ensure delivery of overall targets and business plan

• Selecting, effectively managing and coaching Operations and Team Managers

• Excellent leadership, people management, communication and influencing skills at a senior level

• Setting and reviewing as quality performance standards as well as team retention levels

• Managing client engagement

• Bachelor's degree preferred.

• Ten or more years of relevant experience in managing large fleets and maintenance

• Technical background to understand mechanical repairs, diagnosis, as well tooling, inventory, and fleet management systems

• Proven experience in management for operations, planning, maintenance, and customer service

• Great communication and data skills to include Outlook, Excel, and PowerPoint

• People skills. Ability to find and attract talented team members, train and retain highly effective employees to minimize service interruptions

• Proven ability to lead cross-functional teams leveraging a project management framework

• Strong analytical and problem-solving skills with extensive business acumen

• Excellent communication and intercultural skills

• Strong written and verbal communication skills

• A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically

• Passionate self-starter, decisive, able to partner with the customer and effect the desired outcomes

Are you ready to advance your career as a Fleet Manager with Amerit Fleet Solutions? Apply Today!

https://www.ameritfleetsolutions.com/careers/easy-apply

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