Agent Operations Lead

The Agent Operations Lead will oversee operational performance across portfolios of institutional single-family rental properties, ensuring each client’s objectives are met throughout the real estate transaction lifecycle. This remote role combines portfolio management, client relationship leadership, data-driven decision-making, and cross-functional coordination in a fast-growing, AI-driven environment. You will serve as the primary operational counterpart for client stakeholders, managing dispositions and, where applicable, acquisitions from initial assignment through closing. Working across agent teams, pricing, field operations, and transaction coordination, you will establish priorities and resolve challenges without relying on direct authority. You will also help launch new clients, markets, and programs while using AI-powered workflows to improve efficiency and visibility. This opportunity is ideal for a detail-oriented real estate operator who thrives in ambiguity, takes ownership of outcomes, and builds trust through sound judgment and proactive communication.

• At least 5 years of experience in real estate operations, portfolio management, asset management, or account management for institutional or high-volume real estate clients, with single-family rental (SFR) experience strongly preferred.

• Demonstrated ownership of portfolio-level outcomes or the operational side of strategic customer relationships, including managing reporting cadences, coordinating delivery, and leading challenging client conversations.

• Working knowledge of the full real estate transaction lifecycle, including pricing, listing, offer management, negotiations, contract execution, and closing; acquisitions experience is an advantage.

• Experience launching new customer accounts, markets, or programs and establishing the processes needed to achieve consistent operational performance.

• A proven ability to drive outcomes across multiple teams without direct managerial authority, balancing competing priorities while maintaining accountability and service quality.

• Strong client relationship management skills, with the ability to advise senior stakeholders, communicate complex information clearly, and provide well-supported recommendations.

• Demonstrated experience building and applying AI-enabled workflows using at least one general-purpose large language model, such as ChatGPT, Claude, or Gemini, in a real portfolio or pipeline environment.

• Ability to provide concrete examples of AI-driven improvements, such as time savings, earlier issue detection, stronger reporting, or fewer operational errors.

• Sound judgment in determining when not to use AI, along with the ability to verify outputs for accuracy and ensure compliance with Fair Housing requirements before sharing information externally.

• Strong analytical and technical skills, including proficiency with spreadsheets, dashboards, customer relationship management systems, and transaction management platforms such as Salesforce or comparable tools.

• Familiarity with Google Workspace, Slack, and macOS, as well as the ability to work efficiently across multiple systems. SQL and business intelligence tools experience are a plus.

• Excellent written and verbal communication skills, including the ability to produce clear, persuasive updates for client leadership and internal cross-functional partners.

• Exceptional attention to detail, organization, problem-solving, and prioritization skills, particularly in fast-paced environments where processes and expectations evolve frequently.

• A proactive, adaptable, and self-directed approach to work, with the ability to remain composed under pressure and take ownership of difficult decisions.

• An active real estate license is preferred but not required.

• Willingness to work occasional evenings and weekends when operational demands require it, and to travel periodically for client engagements and new program launches.