Senior Manager, Sales Operations — Americas

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. 

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. 

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. 

We are looking for a highly strategic and execution-oriented Senior Manager of Sales Operations to lead Sales Operations for the Americas region. This role sits within Revenue Operations and is responsible for driving operational excellence across forecasting, pipeline management, sales process execution, territory management, reporting, and GTM productivity.

This is not a purely administrative operations role. We are looking for someone who can operate as a business partner to sales leadership, challenge assumptions with data, improve systems and processes, and help scale a high-growth AI infrastructure business.

The ideal candidate combines analytical rigor, operational discipline, strong communication skills, and the ability to thrive in a fast-moving environment.

• Drive weekly forecast management processes across the Americas business
• Partner with sales leadership to improve forecast accuracy, pipeline hygiene, and deal inspection
• Analyze pipeline health, coverage, conversion, and risk trends
• Build executive-level reporting and operational insights for leadership reviews

• Improve and scale sales processes across opportunity management, account planning, and territory execution
• Ensure Salesforce data quality, stage hygiene, and operational consistency
• Identify operational bottlenecks and implement scalable solutions
• Partner with Deal Desk, Finance, Marketing, and GTM Systems teams to improve workflow efficiency

• Develop dashboards, KPIs, and reporting frameworks that drive actionable decisions
• Translate large datasets into clear business insights and executive recommendations
• Support QBRs, forecast calls, pipeline reviews, and strategic planning activities
• Help standardize operational metrics across regions and functions

• Support territory planning, account segmentation, and account ownership governance
• Assist in quota planning and GTM capacity analysis
• Partner with leadership on strategic account prioritization and pipeline generation initiatives

• Partner with GTM Applications and RevOps leadership to optimize Salesforce and integrated systems
• Help operationalize AI-driven workflows and automation across the GTM organization
• Support adoption of modern operational tooling and process automation

• 7+ years of experience in Sales Operations, Revenue Operations, or GTM Operations
• 3+ years managing or leading operational programs and cross-functional initiatives
• Strong Salesforce expertise, including reporting, dashboards, pipeline management, and sales process design
• Experience supporting enterprise sales organizations
• Advanced analytical and problem-solving skills
• Strong executive communication and presentation abilities
• Ability to manage multiple priorities in a fast-paced environment

• Experience in AI, infrastructure, enterprise technology, cloud, storage, or high-performance computing industries
• Experience with forecasting methodologies and pipeline analytics
• Familiarity with CPQ, BI tools, and GTM automation platforms
• Experience working in high-growth or transformation-stage organizations
• Exposure to AI-enabled operational workflows and automation strategies

• Improved forecast accuracy and pipeline visibility
• Higher operational consistency across the Americas business
• Faster reporting cycles and improved executive insights
• Increased seller productivity through process simplification and automation
• Strong partnership and trust with sales leadership

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: 

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

#LI-Remote