Family Service Counselor - Inside Sales Representative

We are seeking a compassionate, motivated Family Service Counselor to guide families though one of the most meaningful decisions they will ever make – planning for their final arrangements. Our counselors provide both pre-need (advance planning) and at-need (immediate) support, educating families about their options while ensuring every detail is handled with care, professionalism, and dignity. At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

• →Educate families about the benefits of pre-planning funeral and cemetery arrangements
• →Meet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections.
• →Conduct follow-up calls, outreach, and relationship building within the community
• →Maintain accurate records and manage your sales pipeline
• →Represent the funeral home and cemetery with empathy, integrity, and professionalism - Honesty, Integrity, and Service Excellence are at the heart of all we do
• →Participate in community events, presentations, and workshops
• →Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams

• Compassionate, patient and service-minded
• Coachable, goal-oriented, and motivated by both mission and results
• Strong communicator with the ability to guide families through sensitive decisions
• Organized and able to work independently
• Comfortable with a consultative sales environment
• Prior sales experience is helpful but not required – we provide training
• May require the possession (or ability to obtain) an insurance license as required by applicable law
• Must have a valid driver’s license and reliable transportation
• Bilingual speaking a plus

This position is commission-based with unlimited earning potential, supported by an established brand and a steady flow of leads.

• 1^st Year Expected Earnings: $60,000 - $80,000
• Top Performers Earn: $120,000 - $200,000+ annually

Actual earnings depend on individual effort, sales performance, and lead volume.