Order Management and Fulfillment Coordinator

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Lead site order management by aligning SIOP, Sales, and factory operations to deliver customer commitments. Drive cross-functional collaboration, resolve delivery exceptions, and maintain accurate backlog, OTD, and revenue reporting. Build strong partnerships across teams and sites to achieve shared business objectives.

• →Develops strategies for materials planning and SIOP.
• →Responsible for the development of standardized processes within materials planning and SIOP in order to optimize the utilization of business resources and meet customer expectations for delivery.
• →Responsible for the development of indicators that enable visibility to short and long-term market trends and demand.
• →Identifies appropriate demand streams and establishes data relationship linkages.
• →Works with product development leaders and sales and marketing teams to develop demand forecasts.
• →Responsible for planning capacity and fulfillment demand with plant manufacturing operations.
• →Works with manufacturing team and develops monthly production volume planning using the business forecast, inventory position, actual customer orders, and the defined capacity parameters.
• →Identifies and develops new technologies to improve materials planning and SIOP capability, sustainability, and reliability.
• →Responsible for tracking appropriate metrics to drive results and continuous improvement.
• →Responsible for the development of processes and plans to improve supply capabilities.
• →Establishes clear and robust metrics to measure progress through process improvements for SIOP.

• Delivery Commitments: Align orders with capacity and material availability. Coordinate across Sales, Planning, Materials, and Operations to resolve constraints, clear holds, and protect customer commitments.
• Exception Management: Lead daily OTD and past-due reviews, align stakeholders on recovery plans, and drive actions to closure with clear ownership and accountability.
• Performance & Revenue: Own site OTD and backlog reviews. Partner with Finance and cross-functional teams to track revenue, identify risks, and drive recovery opportunities.
• Data & Continuous Improvement: Maintain master report accuracy, commitment dates, and reason codes. Support automation, standardization, and site improvement initiatives in collaboration with other teams.

• Bachelor’s Degree    
• 3+ years of Working with Excel and Project Management.

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