Account Executive

United States·WashingtonRemoteRegular Full-Timemid

SalesAccount Executive

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Overview

Technical Tools

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For over 20 years, Catalist has been a leader in civic data and data science innovation. Our mission is to provide progressive organizations with the data, software, and services needed to better identify, understand, and communicate with the people they need to engage and mobilize. Our clients include the largest, most influential organizations in the U.S. active in civic engagement, advocacy, and political campaigns.

Catalist is home to a dedicated, creative team of technologists, data scientists, and campaign experts committed to using our talents and technology to nurture a vibrant and growing progressive community.

As an Account Executive (AE) at Catalist, you will have a leading role in account support and solutions engineering for a set of Catalist clients. The Account Executive is responsible for overall project management for certain clients and providing account activity updates and participating in solution development.

The ideal candidate will be a highly motivated individual with excellent technical skills, a strong desire to learn new skills, and an interest in progressive politics. Catalist values creativity and problem solving. Our work is on the cutting edge of data-driven politics, and your support will help Democratic candidates and progressive organizations conduct successful advocacy and electoral campaigns.

This position reports to the Deputy Chief Client Officer and works closely with the Data, Analytics and Tech teams.

This position is included in our CWA bargaining unit.

Responsible for understanding current client needs and delivering Catalist services to meet those needs, translating needs to internal teams to satisfy requests

Functions as a client advocate, coordinating project delivery and resolving problems by leveraging internal delivery teams on an as-needed basis; the AE manages and coordinates all steps required for client support

Demonstrates a working knowledge of all internal and external Catalist tools and data and products for the purpose of assessing and assisting with client needs

Provides support on the post-sales contracting process, service explanation and coordinating tool set-up, and billing including tracking all state-level syndication

Ensures regular and appropriate client communication

Oversees all client projects assigned from start to finish; successfully delivers requests on time, accurately, and in a client-friendly format with actionable insights where applicable

Provides backend data support and problem solving

Escalates issues and concerns to management as needed

Attends Client Services staff meetings to report on and discuss open projects

Minimum of 1-2 years account management or campaign experience

Excellent customer services skills

Ability to translate client requests into internal instructions

Excellent project management skills including ability to handle multiple projects at once

Ability to be creative and personable and articulate ideas clearly

Experience working in a fast-paced environment

Ability and willingness to learn new skills quickly

Experience with political campaigns, digital agencies, or progressive organizations

Background check required