12mo ago

Shift Leader (QSR Concepts)

United States·TampafullTimesenior

OperationsShift Supervisor

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Quick Summary

Overview

SHIFT LEADERS at are quick-service concepts work alongside store leadership to provide our guest’s a great hospitality experience while providing team support during the shift.

Technical Tools

OperationsShift Supervisor

Leads and inspires exceptional hospitality
Responsible for helping ensure front line is stocked with proper levels of food, that’s made to our standards
Develop and master knowledge of all menu items and FOH stations (Line, Cash, Expo)
Ensure team maintains a clean, sanitary and safe working environment throughout the shift
Following essential operational policies and procedures, and helping ensure compliance with local, state, and federal health and employment laws
Participate in coaching and training hourly team members throughout the shift
Ensuring all guests have an awesome guest experience, including assistance in handling any guest complaints
Maintaining the flow of the shift by constantly monitoring dining room, service line, and cash registers, and jumping in to help when needed
Perform additional responsibilities (as requested) at any time

What We Offer

~1 min read

Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate.
Communication | Talking to others to convey information effectively & clearly.
Dependability | Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail | Job requires being careful about detail and thorough in completing work tasks.
Cooperation | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Integrity | Job requires being honest and ethical. Be Honest, Be Thoughtful, Be Kind in all you do.
Stress Tolerance | Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Handling and Moving Objects | Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Performing General Physical Activities | Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as lifting up to 20 pounds, balancing, walking, stooping, and handling of materials.
Spend Time Standing | Most of your day will be standing up or walking.