Amazon Account Manager

As our Amazon Account Manager, you will maintain and expand relationships with assigned clients. The Account Manager is the primary point of contact with client decision-makers, maintains the current scope and expands wallet share by offering additional services.

 

 

·         Establish productive, professional relationships with key personnel in assigned customer accounts.

·         Coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.

·         Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.

·         Assist franchise partners with technical requirements to be properly onboarded in client systems

·         Audit franchise partner compliance with client-mandated systems

·         Create and maintain franchise partner KPIs, ensuring client expectations are being met at each participating location. 

·         Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical.

·         Proactively assess, clarify, and validate customer needs on an ongoing basis.

·         Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

·         Meet assigned expectations for profitability.

·         Achieve strategic customer objectives defined by company management.

·         Maintain high customer satisfaction ratings that meet company standards.

·         Accumulate, produce and present quarterly service and volume reports to assigned accounts.

·         Coordinating pricing efforts for special projects or expanded scope.

 

 

·         Excellent verbal and written communication skills

·         Highly customer service-oriented

·         Ability to prioritize and re-prioritize throughout the workday

·         Ability to multitask and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

·         Strong analytical and problem-solving skills

·         Excellent attention to detail and follow-through

·         Ability to work under deadlines and specific time frames

·         Ability to develop and maintain positive working relationships with internal and external customers

·         Ability to demonstrate initiative and to work with minimum supervision

·         Ability to lead large client meetings

·         Minimal travel required