Host

This position reports to the Assistant Manager or General Manager

Complete training program and pass menu/computer tests

Come to work on time and prepared for your shift in proper uniform

Answer telephone calls and respond to inquiries or transfer calls.

Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings

Direct patrons to coat racks and waiting areas such as bar

Greet guests and seat them at tables or in waiting areas.

Inform patrons of establishment specialties and features.

Keep a neat and organized host area/clean doors

Daily Specials

Inspect dining and serving areas to ensure cleanliness and proper setup.

Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

Provide guests with menus.

Receive and record patrons' dining reservations.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

Take and prepare to-go orders.

Handling and Moving Objects

Training and Teaching Others

Establishing and Maintaining Interpersonal Relationships

Performing General Physical Activities

Communicating with Supervisors, Peers, or Subordinates

Interacting with Point of Sale system

Resolving Conflicts and Negotiating with Others

Performing for or Working Directly with the Public

Set or clear tables in dining areas

Notify kitchen personnel of food orders, shortages, or special orders

Clean rooms or work areas

Provide customer service

Use computers to enter, access or retrieve data

Collect payment

Answer customer or public inquiries

 Active Learning

Judgment and Decision Making

Critical Thinking

 Mathematics

 Monitoring

 Speaking

 Writing

Coordination

 Instructing

 Negotiation

 Persuasion

 Service Orientation

 Social Perceptiveness

Time Management

Customer and Personal Service

English Language

Education and Training

Point of sale POS software