Account Manager

Account Managers are responsible for managing our existing customers from a revenue, product, and renewal perspective. The objective is to build great client relationships from the initial onboarding through to the negotiation of renewals.

As an Account Manager, you will be responsible for the retention and profitable growth of revenue within your assigned customer accounts. Your role will be performance-driven and evaluated based on KPIs within renewals and upsell. You will also serve as the focal point of contact and advise your customers either via phone, online or personal appointments. You will collaborate with our dedicated Sales, Customer Experience and Marketing Team to ensure the clients are well serviced and take advantage of our extended product range.

· Bachelor’s degree in Business, Marketing, Economics, or a related field

· Proven ability to manage and grow a portfolio of customer accounts, with a strong focus on upselling and cross-selling SaaS solutions

· Experience driving renewals and minimizing churn within a subscription-based business model

· Strong stakeholder management skills, with the ability to build relationships across multiple levels, including senior decision-makers

· Data-driven mindset with the ability to analyze customer performance, identify growth opportunities, and drive account strategy

· Experience working in CRM systems (e.g. HubSpot, Salesforce) and managing pipelines and forecasts

· Excellent communication and presentation skills, with the ability to articulate complex solutions in a clear and value-driven way

· Strong negotiation and objection-handling skills

· Highly structured with great organizational and time-management abilities, capable of managing multiple accounts simultaneously

· Proactive and customer-centric mindset, with a strong focus on delivering long-term value and customer satisfaction

· Ability to work cross-functionally with teams such as Customer Support, Product, and Marketing

· Fluent in English and Swedish, both written and spoken