Library Community Services Specialist - Full Time Temporary

ANNOUNCEMENT OF EMPLOYMENT OPPORTUNITY

Full-time Temporary

Resume & Cover Letter Required

Hiring Rate: $22.50 per hour

FLSA Status: Non-exempt, eligible for overtime compensation

Deadline to Apply: 11/20/2026

Benefits Summary:

Major Benefits for Full-Time Temporary Employees:

• A diverse range of complimentary mental health and wellness services is available, including an Employee Assistance Program, a free subscription to Calm, and health coaching
• Accrued paid sick time
• Free employee only coverage for medical, dental, vision, short-term disability, and life insurance
• Pension and long-term disability through Arizona State Retirement System, click here for more details
• Supplemental benefits such as deferred compensation plans and additional life insurance

Work Schedule:

• One (1) 30 - 40 hours per week position. Must be willing to work evenings and weekends.

Position Summary:

Operates in a diverse environment to help fulfill the Library's mission by working directly with patrons needing social service assistance by providing information, support, and referrals to appropriate organizations. Actively connects with patrons to build productive relationships. Interacts with area social agencies, governmental entities, and other relevant organizations.

Essential Duties:

• Provides information, referrals, and assistance with health care, employment, housing and other benefits.
• Delivers one-to-one technology instruction and general assistance with computers and other electronic devices.
• Establishes and maintains effective working relations with library staff and community organizations.
• Provides excellent customer service and maintains a courteous, positive image of the library; maintains confidentiality in all customer and staff interactions.
• Represents the library in networking with area agency representatives and attends community meetings.
• Assists individuals through various settings including one-on-one appointments, drop-in times, and outreach services.
• Performs other duties related to the goals of the position.

Qualifications:

Education and/or Experience:

Bachelor's degree in social services or related field. At least one (1) year experience working with the public in a front-line capacity. Any equivalent combination of education, experience, and training in a public setting, which provides the knowledge and abilities necessary to perform the essential functions of the position.

Licensing, Certification, and Other Requirements:

Possess a valid Arizona driver's license (or obtain one within 30 days) and have a clean driving record, depending on assignment.

Employee Core Beliefs

City of Prescott employees should seek to uphold the City's core beliefs throughout their day-to-day business and with every customer they come in contact with, both internal and external. Our core beliefs are: Acting with Integrity, Working as a Team, Being Accountable, Practicing Innovative Problem Solving, Taking Pride in Excellent Results, Focusing on Our Community and Being Nice.

Knowledge, Skill and Abilities:

• Ability to establish relationships with the public and provide effective customer service in a professional manner.
• Knowledge of community resources and social service agencies and desire to connect individuals with the appropriate resources and agencies.
• Ability to use computers and mobile devices and patiently teach others how to use technology.
• Strong service orientation and excellent verbal and written communication skills.
• Demonstrates ability to effectively use applications software, including Microsoft Office and enthusiasm to learn new systems and software.
• Demonstrates ability to exhibit sound judgment and demeanor in public interactions; thinks and acts appropriately under pressure.
• Ability to work with a diverse population and maintain patron privacy.
• Ability to establish and maintain working relationships with other employees.

Physical Demands And Working Conditions:

• Work is performed in a library environment and in community settings.
• Safely performs physically demanding duties involving repetitive standing, walking, reaching, bending, and stretching for long periods of time.
• Safely operates a variety of standard office equipment including a computer, laptop and/or tablet PC, and copier requiring continuous and repetitive arm, hand, and eye movement.
• Requires working a flexible schedule including evenings and weekends.
• Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
• Clearly, concisely, and effectively communicate in person, over the telephone, and via email.

Successful candidate will receive a post-offer, pre-employment background screening to include:

• Drug screening
• Motor vehicle records check
• Criminal background screening