Supply Chain Specialist I

Wage: $15.75

The Supply Chain Specialist is responsible for the end-to-end execution of outbound and inbound logistics and technical inventory preparation, with a primary focus on Self-Service deployments. This position ensures that the right equipment is delivered to the right place, at the right time. 

This role prepares and ships programmed, labeled, plug-and play equipment directly to our customer sites for self-installation, and serves as a point of contact for clients on Self-Service order status and shipment tracking. It also supports Utah technicians and, as needed, techicians nationwide with equipment and parts. 

• Self-Service Kit Preparation: Build, program, label, and package plug-and-play equipment kits so
customers can install without a technician visit, following Self-Service deployment standards.
• Equipment Programming: Coordinate and execute internal programming requests, ensuring
digital configurations are correctly mapped to physical units prior to shipment.
• Direct-to-Customer Shipping: Fulfill Self-Service shipments directly to customer sites, taking
ownership of accurate contents, on-time arrival, and installation readiness.
• Quality Checks: Verify kit contents, configuration, and labeling before shipment to reduce failed
installs, shipping errors, and returns.
• Returns & Exceptions: Process returns, replacements, and RMAs for Self-Service equipment,
and coordinate with support and planning teams to resolve shipment or equipment issues.

• Technical Readiness: Organize specialized inventory within programming stations and
document all internal movement through bin transfers in NetSuite.
• Cycle Counting: Perform physical cycle counts as directed by Inventory Control to support
auditing, reconciliation, and loss prevention.
• SOP Adherence: Execute all fulfillment, logistical, and technical configuration processes in strict
accordance with documented Standard Operating Procedures (SOPs).

• Operational Maintenance: Perform daily cleaning, sweeping, and organizing tasks to maintain a
high-standard warehouse environment.
• Asset Organization: Take ownership of the organization and cleanliness of general storage areas
and specialized technical configuration zones.
• Cross-Functional Support: Contribute to inbound processing during high-volume periods and
assist with general fulfillment tasks to ensure total team coverage.

• Physical Ability: Must be able to lift and move up to 30 lbs and stay active to maintain an organized warehouse.

• Technical Aptitude: Must be comfortable using computers and ready to learn NetSuite and Excel; you should feel confident following instructions to program or configure technical equipment.

• Strong Communication: Ability to give clear updates to the team, report any issues quickly, and stay organized with digital tracking.