Customer Value Manager

PhilippinesRemoteMid Levelmid

Customer SuccessCustomer Value Manager

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Quick Summary

Key Responsibilities

Managing client expectations Developing and maintaining executive relationships and associated influencing strategies Program management, including managing disparate, cross-functional,

Technical Tools

Customer SuccessCustomer Value Manager

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

What We Offer

~2 min read

✓Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

✓Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

✓Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

✓Serve as the primary point of contact for Coupa customers, ensuring value realization and overall program success.

✓Work closely with customer teams to develop and execute customer success strategies.

✓Provide regular communication to customers regarding Coupa products, new capabilities, and important updates.

✓Act as a consistent point of contact between customers and relevant internal Coupa teams and resources.

✓Lead customer value metrics workshops and support value measurement initiatives.

✓Develop and maintain customer value roadmaps.

✓Conduct scheduled customer check-ins and follow-up meetings.

✓Participate in periodic value reviews and performance discussions with customers.

✓Monitor customer performance and product adoption.

✓Support renewal preparation in collaboration with Account Executives.

✓Manage and strengthen long-term customer relationships.

✓Establish and maintain a trusted advisor role with customers.

✓Share best practices, product updates, and relevant Coupa news.

✓Support or participate in customer-focused marketing initiatives.

Responsibilities

~2 min read

→Strong P2P or S2C domain expertise
→Strong background in customer / client success or sales management
→Entrepreneurial Attitude
→Experience with demonstrated success in the following:

→Managing client expectations
→Developing and maintaining executive relationships and associated influencing strategies
→Program management, including managing disparate, cross-functional, cross-enterprise project teams
→Ability to have value-based conversations with business executives
→Strong organizational skills
→Strong communication skills, including professional writing skills, verbal skills and experience presenting to executive teams.
→Background in software and SaaS solutions.
→Strong written and verbal English language communication skills.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.