Team Lead - Customer Value Manager

PhilippinesRemoteMid Levellead

Customer SuccessCustomer Value Manager

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Quick Summary

Overview

Team Lead - Customer Value Manager – Philippines Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small.

Technical Tools

Customer SuccessCustomer Value Manager

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

What We Offer

~3 min read

✓Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

✓Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

✓Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

✓Lead customer value metrics workshops

✓Develop customer value roadmaps

✓Conduct scheduled customer check-ins

✓Drive periodic value reviews

✓Prepare for Renewals with Account Executives

✓Monitor customer performance

✓Manage customer relationships

✓Establish role as trusted advisor

✓“QB” Coupa internal resources as needed

✓Share best practices ideas, product information, and relevant Coupa news

✓Support/drive customer marketing campaigns

✓Lead, coach, and develop a team of Customer Value Managers, ensuring high performance, consistent quality, and professional growth.

✓Performance reviews and development planning, providing mentorship and support for complex customer situations.

✓Set team goals, KPIs, and performance metrics aligned with organizational strategy.

✓Drive operational excellence through process improvements, standardization, and adoption of best practices.

✓Allocate customer accounts and responsibilities based on capacity, skills, and priorities, while fostering a collaborative, inclusive, and accountable team culture.

✓Act as the primary escalation point, facilitate team meetings, and promote knowledge-sharing and cross-functional alignment.

✓Proven experience in team leadership, senior roles, or collaborative project management.

✓Strong P2P or S2C domain expertise

✓Strong background in customer / client success or sales management

✓Entrepreneurial Attitude

✓Experience with demonstrated success in the following:

✓Managing client expectations

✓Developing and maintaining executive relationships and associated influencing strategies

✓Program management including managing disparate, cross-functional, cross-enterprise project teams

✓Ability to have value-based conversation with business executives

✓Strong organizational skills

✓Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams