Banquet Manager

The Banquet Manager is responsible for planning, coordinating, and directing all banquet and catered events to ensure exceptional guest experiences and operational excellence. This position oversees banquet service staff, event execution, and banquet facilities while ensuring compliance with Crescent Hotels & Resorts policies, brand standards, and all applicable health, safety, and labor regulations. 

The Banquet Manager partners closely with Sales & Catering, Culinary, Food & Beverage, Front Office, Engineering, Housekeeping, and other hotel departments to ensure seamless execution of meetings, conferences, weddings, social events, and special functions. This role is responsible for delivering high levels of guest satisfaction while achieving departmental revenue, labor, and productivity goals. 

• →High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or a related field preferred. 

• →Minimum of three to five years of progressive banquet, catering, or food and beverage leadership experience, preferably in a full-service hotel, convention center, resort, or upscale hospitality environment. 

• →Previous supervisory or management experience required. 

• →ServSafe Food Protection Manager Certification (or equivalent) required or must be obtained within the required timeframe. 

• →Alcohol Awareness or Responsible Beverage Service Certification required where applicable. 

• →Strong knowledge of banquet operations, conference services, labor management, inventory control, and hotel food and beverage standards. 

• →Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and extended hours based on banquet operations. 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

 In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

NOTE:        

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.