Cwsc4mo ago

Network Operations Center (NOC) Tier 1 Shift Lead

AshburnFull-timelead

OtherShift Lead

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Overview

CWS seeks a NOC Tier 1 Shift Lead to supervise the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract Tier 1 NOC technicians.

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OtherShift Lead

CWS seeks a NOC Tier 1 Shift Lead to supervise the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract Tier 1 NOC technicians. The NOC Tier 1 Shift Lead supervises the Tier 1 NOC technicians to ensure timely incident detection, triage, and escalation per established performance standards.

Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment.

Oversee incident intake, analysis, and escalation following ITIL procedures.

Ensure adherence to service level agreements (SLAs).

Maintain accurate shift logs and incident summaries.

Mentor and evaluate Tier 1 personnel performance.

5+ years of NOC or Tier 1 support experience.

CompTIA Network+ or ITIL v3 certification.

Familiarity with monitoring and ticketing systems (e.g., SolarWinds, ServiceNow).

CCNA certification.

Experience supporting Federal or DHS systems.

Springfield and Ashburn, VA (Shift-based position with 24x7 coverage).

Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.