8mo ago

Presales Field Engineer

Japan·TokyoFull-timemid

EngineeringField Engineer

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Quick Summary

Overview

Join D-Fend Solutions — where technology meets purpose. As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats.

Technical Tools

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Join D-Fend Solutions — where technology meets purpose.

As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team — including veterans of elite military tech units — pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide.

If you’re passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment — we’d love to have you on board.

Become a D-Fender. Shape the future of airspace security.

We are seeking an experienced Pre sales - Post sale Field Engineer to join our growing APAC Team in Tokyo, Japan. The Field Engineer will support the sales team and sales operations to drive sales opportunities, demonstrate our product, train our customers and sales team, provide post deployment technical assistance, and assist in achieving our sales goals.

Scope:

As a subject matter expert on our offerings, products, the Field Engineer will assist sales managers in qualifying customers’ technical requirements, demonstrating the technical and operational features of the D-Fend product line, and answer all questions related to our products to the satisfaction of the customer. The Field Engineer will ensure proper handover of information to the Professional Services Team to prepare them for client engagements and project implementation by sharing knowledge gained about the customer environment, systems, and risk profile. The Field Engineer will also carry lessons learned from their activities and present these to the relevant product teams to supply input for the strategic direction of the product line. The Field Engineer would also visit existing customers periodically and provide post deployment technical support when necessary.

Product demonstration and presentation – Prepare, present, and demonstrate Company’s products to prospective customers

Conduct Proof-of-Concepts, (POCs) and relevant field trials

Manage technical documentation requested by customers (RFP/RFI/Solution description and more)

Work and communicate efficiently with the customer, internal teams, and other external interfaces to provide the best product demonstration to the customer

Communicate all technical and operational features and benefits of the Company’s products to the customer

Enable new sales opportunities by constantly collecting information about new customer requirements, changes in the field of c-UAV/counter drones, and potential competitors

Communicate with clients to determine needs and explain complex issues

Conduct research and studies on site

Conduct site survey for potential customers, size requirements and prepare proposals

Manage field activities and implement engineering designs

Diagnose construction or machinery problems

Resolve malfunctions or other crises when they arise

Oversee repairs and technical improvements

Install new systems and technology

Inspect and test material and machinery for safety

Ensure proper maintenance of onsite equipment

Supervise and direct onsite crew (e.g. technicians)

Draft and submit reports (POC, trials etc.)

Visit existing customers

Provide post deployment technical support

Previous experience as a Pre sales and Post sales Field Engineer or similar role

Availability for a full-time position, Tokyo, Japan.

Excellent interpersonal and presentation skills – serve as subject matter expert on product platforms while leading customer meetings and technical/operational discussions

Ability to conduct all aspects of system demonstrations including handling demo cargo, independently setting up equipment in the field, operating/trouble-shooting the system and presenting its values to customers and partners.

Technical/Operational field background in operating tactical/RF systems (operating radars as an advantage).

Strong self-study and research skills, ability to work independently and within/across international teams.

Located in Tokyo.

Well-versed in technical aspects of field projects, including machinery and equipment

Understanding of safety guidelines

Attention to detail

Outstanding communication skills in English and Japanese

An analytical mind and strong problem-solving ability

Ability to work in adverse weather and occasional overtime and weekends

Ability to translate technical overviews to basic level that easily understandable

Charisma in interacting with customers

Basic technical knowledge of networking, it and drone technologies

Comfortable with presenting and performing demonstrations of D-Fend Solutions in outdoors conditions

Comfortable with handling demo equipment and setup

Possess or acquire a 2nd Class Remote Pilot License from MLIT within 3 months of employment

Team player

Thrives in fast-paced environments: Demonstrates the ability to maintain composure and make sound decisions and customer facing answers under pressure.