Senior Account Manager

The Senior Account Manager serves as a trusted advisor to clients, shaping marketing strategy and fostering strong partnerships that drive long-term growth. This role develops a deep understanding of client industries and goals, leads integrated marketing direction, and aligns cross-functional teams to deliver a seamless, Platinum+ experience.

• Work with the team to develop and lead the execution of integrated marketing plans tailored to each client’s business goals, challenges, and market position.
• Continuously audit and optimize marketing efforts, seeking opportunities to improve performance and deliver client ROI.
• Drive the strategic use of DH+ resources and capabilities, ensuring our solutions remain proactive and business-first.

• Act as the client’s trusted advisor, proactively identifying needs and bringing business-building ideas to the table.
• Lead quarterly/semi-annual business reviews and strategic planning sessions to align efforts with evolving client goals​. Present clear and actionable marketing metrics, proactive ideas and insights during client meetings and reviews.
• Build long-term client relationships rooted in trust, transparency, and measurable impact.
• Communicate with clarity, empathy, and professionalism; document and track input, progress, and feedback.

• Work with the team to lead the scoping, development, and delivery of omni-channel marketing campaigns.
• Draft and present project briefs and scope of work, ensuring full alignment with client expectations, goals, and deliverables.
• Manage budgets, timelines, and quality control throughout the project lifecycle.
• Engage with creative and technical teams to ensure flawless execution and client satisfaction.

• Serve as the marketing lead on multidisciplinary teams, fostering collaboration across departments.
• Share knowledge and best practices with internal teams to build collective strength and deliver consistent results.
• Proactively manage capacity and flag issues before they impact delivery.

• Strengthen client relationships by delivering consistent value.
• Lead the team to proactively identify growth opportunities and solve business challenges for clients.
• Act as a steward of the DH+ brand and service model, delivering a Platinum+ experience at every touchpoint​.

• Maintain disciplined project execution, ensuring clarity around objectives, scope, timing, and outcomes.
• Collaborate seamlessly across departments, reducing bottlenecks and aligning expectations.

You are a client-obsessed, strategic thinker who thrives on building relationships with clients and developing/executing marketing programs that drive business impact. You are passionate about fostering relationships, navigating complexity with calm confidence, and elevating team and client performance. You embrace ownership, communicate with intention, and bring energy and curiosity to every challenge. You are not just a senior account manager—you are a Trusted Navigator.

• Bachelor’s degree in marketing, communications, or a related field.
• 6-10 years of experience in an account manager role for a marketing agency.
• Demonstrated ability to develop and execute multi-channel marketing strategies.
• Deep understanding of digital marketing, content strategy, lead generation, and marketing analytics.
• Excellent written, verbal, and presentation skills.
• Highly organized with a passion for details and process.
• Experience with marketing platforms, CRM tools, and project management systems.
• Proven ability to lead client relationships and inspire internal teams.

The total target compensation for this role will be an annual salary of $80,000 – $95,000. Pay will be determined based on location, experience, internal pay equity, and relevant business considerations.