Solutions Consultant

Technical Scoping & Solution Architecture: Analyze complex enterprise customer workflows, translate technical requirements into scalable implementation, and lead deep-dive technical alignment sessions..

Consultative Implementation: Wear a strategic consultant hat to guide clients beyond basic setup by recommending best ways of working, operational best practices, and optimized integration architectures tailored to business and operational needs.

C-Suite & Stakeholder Management: Act as the primary technical advisor to both technical leads and C-suite executives, articulating technical concepts clearly and building confidence across complex, multi-phased projects.

Product & Voice of Customer (VOC) Advocacy: Work side-by-side with Product Managers and Engineering teams to share structured VOC feedback, identify product gaps, and directly influence platform roadmaps based on frontline client insights.

Defining a Path in Ambiguity: Thrive in dynamic, high-pressure environments by establishing structure where steps are unclear, prioritizing critical initiatives, and resolving shifting requirements with agility.

Adoption, E2E Testing & Enablement: Guide clients through the full onboarding and adoption lifecycle by planning and executing end-to-end (E2E) systems testing, delivering tailored training programs for stakeholders, and ensuring seamless deployments.

Creative Problem Solving: Apply systems thinking and root-cause analysis to troubleshoot complex integration, middleware, and API challenges to resolution.

Continuous Improvement & Mentorship: Document and escalate platform bugs via proper channels, optimize team implementation frameworks, and mentor junior team members to foster a culture of technical excellence.

3+ years of client-facing experience managing complex, multi-phased technical implementations or project lifecycles within a fast-paced SaaS environment.

4+ years of hands-on experience working directly within a technical scope (REST APIs, webhooks, integration architectures, and developer documentation).

Fluency in English is required; working proficiency or fluency in French or Spanish is an asset.

Deep API & Integration Literacy: Proven ability to read, navigate, and architect solutions using complex API documentation (Deliverect's Developer Hub), including REST APIs, webhooks, middleware systems, and token authentication.

Systems Thinker: Strong analytical aptitude with a systematic approach to evaluating end-to-end data flows, platform dependencies, and system architectures.

Troubleshooting Mindset: A naturally curious problem-solver who dives deep to uncover root causes rather than applying surface-level fixes.

Executive-Level Communication: Superior verbal and written communication skills with comfort presenting to and influencing C-suite stakeholders and non-technical business leaders.

Automation, Scripting & AI: Proficiency with Python and Google Apps Scripts, alongside comfort leveraging modern AI tooling to enhance productivity and problem-solving.

API Testing & Developer Tools: Hands-on experience working with API platforms and clients such as Postman and Bruno to inspect, build, and debug webhooks and endpoints.

Analytics: Experience leveraging data and monitoring tools like Looker, BigQuery, and Grafana to analyze system health, track performance metrics, and drive data-backed technical insights.

Experience in Hospitality, Retail, or E-commerce industries, along with familiarity with Point of Sale (POS) ecosystems is a strong asset.