Scaled Account Manager

Our Scaled Account Manager will be an integral part of DoiT’s Account Management organization in AMER. This role is remote and open to candidates located in North America.

• →Own a scaled portfolio primarily in the SMB and mid-market segments, using Salesforce to maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps.
• →Use data to prioritize engagement across the portfolio, focusing on high-potential and at-risk accounts; build multi-threaded relationships and understand each customer’s business priorities, cloud footprint, FinOps maturity, and desired outcomes.
• →Drive retention and renewal outcomes by identifying risk early, coordinating mitigation plans, and leading commercial conversations with internal partners on pricing, commitments, contracts, and approvals.
• →Identify, qualify, and manage expansion pipeline across new workloads, migrations, cost optimization, managed commitments, DoiT products, and services; maintain accurate opportunity stages and forecasts.
• →Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution, delegating delivery work while owning the commercial relationship.
• →Run portfolio-appropriate customer cadences, including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews.
• →Coordinate escalations to the right DoiT owner, keeping customers informed and driving accountability through resolution.
• →Use customer data, dashboards, CRM workflows, and appropriate AI or automation tools to improve coverage and create repeatable operating rhythms.
• →Capture and share actionable customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales.
• →Maintain account reviews and plans for priority and high-potential customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans.

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
• 3+ years of experience in a technology company
• Strong verbal/written communication skills in English
• Strong technical skills that enable you to engage productively with technical teams and the ability to build influential relationships
• Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae
• A desire to grow within the organization and continuously broaden your skill sets
• A great sense of humor and enjoys having fun at work

• Experience with AWS, GCP, or other major public clouds
• Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies.
• Cloud Certifications (AWS cloud practitioner or Google Cloud Digital Leader certifications)

Be your truest self. Work on your terms. Make a difference. 

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.  

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values. 

Sounds too good to be true? Check out our Glassdoor Page. 

We thought so too, but we’re here and happy we hit that ‘apply’ button. 

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend 
• Peer Recognition Program

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

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