Maintenance Operations Associate

• Role Title : Maintenance Operations Associate
• Department: : : Maintenance
• Reporting To: Team Lead / Department Head
• Years of Experience [Requirement] : ]: +4 years
• Qualifications: Bachelor's in operations, management or logistics

• Strong written and spoken American English
• Familiarity with vehicle maintenance operations (buses, coaches) is highly preferred
• Experience working with U.S. clients and team members

• →Scheduling of daily work orders for technicians
• →Maintain accurate inventory records using the Vehicle Maintenance System (VMS) software
• →Conduct regular inventory audits to ensure stock accuracy and minimize stock outs
• →Collaborate with maintenance technicians to identify parts needs and forecast demand
• →Develop and maintain Excel-based dashboards for tracking bus inspections and maintenance metrics
• →Process purchase orders and coordinate with vendors to ensure timely delivery of parts
• →Train and onboard new team members on VMS and Coach Manager.
• →Manage the maintenance and operations meetings daily and resolve any operations issue require collaboration with maintenance.
• →Monitor defect management using Coach Manager and Vehicle Maintenance System
• →Generate and analyse maintenance productivity reports to identify trends and improvement opportunities
• →Serve as a liaison between maintenance technicians, management, and vendors
• →Support continuous improvement initiatives within the maintenance department
• →Manage and lead any project assigned by leadership and deliver on time

• Personal PC operating system to be used in probation period minimum requirements include Windows 11 and macOS 13 ; however, all employees should have personal laptop available at all times as a backup.
• Availability over call during US (Eastern Time) working hours at all time and excellent internet connectivity (preferred connection would be between (60 MBPS - 100 MBPS)

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Experience with Computerized Maintenance Management Systems (CMMS) or fleet management software is a strong asset
• Ability to work responsibly and reporting in an orderly manner since work is completely remotely oriented
• Strong command of tools ; project trackers, and dashboard tools
• Experience with project management tools (Monday.com experience a plus)
• Strong analytical skills with the ability to track and interpret data
• Proficient in inventory management systems
• Experience with process automation and project coordination

• Strong communication and organizational skills
• Detail-oriented and highly organized
• Comfortable working cross-functionally with various departments
• Ability to own projects and deliver outcomes independently
• Ability to manage time effectively and handle multiple tasks
• Team player with a willingness to learn and adapt quickly
• We are an equal opportunity employer ; We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status

Your career path at the company will be consistent with how well you are carrying out your current role including reference to whether you have met or exceeded your objectives and importantly how you demonstrate the company's people values.

Senior Associate Team Lead Manager