Operations Account Manager

Portugal·LisbonPermanent – Full Timemid

SalesAccount Manager

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Overview

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand,

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SalesAccount Manager

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe. 

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

You will be responsible for managing Operations Account Management business partner accounts across the Offline Supply Chain European market, ensuring efficient and effective partner account management.

You will manage the day-to-day retail B2B operations across multiple retailer accounts, ensuring tasks are completed efficiently and accurately.

You will work closely with Offline Teams to identify opportunities for continuous improvement across workflows, team structures, and retailer experiences, supporting operational excellence and Sales team expansions.

You will map existing procedures, maintain SOP documentation to drive high performance and accurate support and business scalability.

You will conduct regular operational account performance reviews and meetings with internal teams and external partners, aligning on goals, KPIs, and action plans.

You will develop and maintain strong relationships with business partners, ensuring alignment between team output and stakeholder goals.

You will lead ad-hoc operational projects, process enhancements, and client-specific initiatives.

You have hands-on experience in a B2B environment, ideally related to logistics, e-commerce, marketplaces, or a start-up setting.

You have strong analytical and problem-solving skills and are comfortable working with data to support decisions.

You are comfortable managing multiple accounts and diverse internal and external stakeholder relationships simultaneously.

You thrive in a dynamic and fast paced environment, demonstrating adaptability and resilience to excel in situations where priorities are constantly evolving.

You have strong organization skills and the ability to create, document, and optimize processes to support cross-team alignment and scalable operations.

You are not afraid to get hands-on to resolve operational issues, proactively identifying and addressing potential problems before they escalate.

You are proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and are comfortable using tools such as Tableau for basic data analysis and reporting.

You have experience with EDI (Electronic Data Interchange) or channel engine, and API integrations as a plus.

You are fluent in English. Additional languages are a plus, with French being highly preferable, and Portuguese, Spanish, Italian, or German considered a nice to have.

Pet-friendly office environment.

Discounts on our products.

Health insurance, including dental.

24 vacation days.

A multicultural and international work environment.

Company events that are actually enjoyable and build meaningful connections.

Ownership, trust, and support from day one to grow your career.

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact. 

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.  