Customer Success Manager
Quick Summary
Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing,…
If you’re driven by delivering exceptional outcomes for customers and take pride in helping them succeed, you may be a great fit for this role. Entrata is seeking a Customer Success Manager based in Utah or one of our approved states.
In this role, you will be responsible for ensuring customers realize maximum value from the Entrata platform. You will build strong, trusted relationships with your customers, collaborate cross-functionally to address their needs, and play a key role in driving retention and long-term success. This position requires the ability to manage multiple customer-impacting initiatives simultaneously and see them through to completion.
Manage a portfolio of customers, ensuring consistent satisfaction, retention, and measurable success outcomes.
Lead regular customer engagements to review performance, surface insights, and provide strategic recommendations.
Partner cross-functionally with Product and Development teams to represent customer needs and influence platform improvements.
Coordinate with Support to ensure timely resolution of issues and a seamless customer experience.
Guide customers through post-implementation transition, driving adoption and long-term self-sufficiency.
Develop and execute account plans in partnership with Sales to support customer growth and expansion opportunities.
Educate customers on platform capabilities, self-service tools, and product releases to maximize value.
Identify operational and system risks within customer environments and recommend mitigation strategies.
Participate in sprint reviews and advocate for customer priorities in product discussions.
Maintain strong working knowledge of Entrata’s platform, features, and configuration options.
BA/BS degree and 2–3 years of experience in customer success or a related field
Demonstrated experience leveraging AI tools or technologies in a professional setting (e.g., automation, data analysis, or agentic workflows) to drive measurable improvements in efficiency or outcomes
Demonstrated ability to support customer satisfaction and long-term success
Strong organizational skills with the ability to manage multiple priorities simultaneously
Ability to navigate challenging situations with professionalism and composure
Comfortable working independently while effectively leveraging team support when needed
Ability to manage time and a portfolio of customers with minimal oversight
Willingness to travel up to 15% as needed
Strong written and verbal communication skills, with the ability to analyze and interpret data
2–3 years of experience in property management or a related field
2–3 years of experience in customer success or a customer-facing role within a SaaS environment
Experience partnering cross-functionally with Product and Development teams
Location & Eligibility
Listing Details
- Posted
- December 7, 2021
- First seen
- March 26, 2026
- Last seen
- May 14, 2026
Posting Health
- Days active
- 49
- Repost count
- 0
- Trust Level
- 44%
- Scored at
- May 14, 2026
Signal breakdown
Entrata is a provider of SaaS-driven property management software for owners and property managers, offering a comprehensive platform for leasing, payments, accounting, and resident management.
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Customer Success ManagerUSD 60000–94600