Revenue Operations Manager - Americas

Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive.  

Exclaimer has been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work.  See our accreditations to learn more: Great Place to Work® UK | Great Place To Work® USA

• Act as a trusted advisor to Americas Sales and Channel leadership, helping shape territory planning, forecasting, and performance strategy  
• Partner with Marketing to improve end-to-end funnel performance and handoffs  
• Bring structure and clarity to ambiguous problems, translating business needs into operational solutions  
• Challenge stakeholders constructively and ensure decisions are data-driven  

• Support quota setting, territory design, and capacity planning  
• Own reporting and dashboards to track pipeline, conversion, and attainment  
• Identify risks and opportunities in the funnel, and proactively recommend actions  
• Help standardise forecasting processes and improve predictability  

• Design, document, and continuously improve GTM processes including lead management, pipeline management, deal stages, and handoffs  
• Ensure processes are scalable, clearly understood, and consistently followed  
• Reduce friction in the sales cycle and eliminate inefficiencies  

• Partner with Business Systems and BizOps teams to ensure Salesforce and core systems support business needs  
• Translate requirements into clearly defined tickets and work closely with system owners to drive resolution  
• Identify gaps or inefficiencies in tooling and workflows, and proactively recommend improvements  
• Support evaluation and rollout of sales tools such as Nooks, Cognism, ZoomInfo, and similar platforms  
• Ensure tools are well understood, adopted, and delivering value to the business  

• Maintain high standards of CRM data quality, structure, and hygiene  
• Implement processes to improve data accuracy and completeness  
• Support initiatives such as account hierarchies, segmentation, and territory alignment  

• Build and maintain dashboards that provide clear, actionable insights  
• Go beyond reporting by interpreting data and explaining performance drivers  
• Act as the go-to person for understanding what is happening in the business and why  
• Support leadership with analysis for QBRs, planning cycles, and strategic decisions  

• Work closely with EMEA RevOps and global teams to ensure consistency in processes and definitions  
• Contribute to global initiatives such as system migrations, data models, and governance frameworks  
• Help embed a culture of accountability where teams own their inputs rather than relying on ops as admin support 

We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it.  If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Work@Exclaimer.com to let us know.