Sticker Operations Supervisor

Company Overview

Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry.  Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence.  Opus’ technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.

Job Purpose

The Sticker Operations Supervisor oversees the secure receipt, inventory control, quality assurance, and statewide distribution of official inspection stickers and related supplies across Massachusetts. The role leads a team of Sticker Delivery Technicians, directs route planning and station replenishment, maintains chain-of-custody and inventory accuracy, resolves product and delivery issues, and coordinates with suppliers, program leadership, inspection stations, and state agency contacts.

Duties & Responsibilities

1. Team Leadership & Supervision:

• Supervise, mentor, and support field delivery staff.
• Lead team hiring, onboarding, and performance reviews.
• Conduct regular ride-alongs to coach staff, ensure consistency, and stay connected to field operations.
• Evaluate performance, provide constructive feedback, and document counseling appropriately.
• Foster a positive, accountable, and collaborative team culture.
• Establish operational work standards and maintain a safe environment that supports morale and productivity.

1. Delivery Planning & Dispatching

• Optimize routes and schedules for timely sticker replenishment across the inspection station network.
• Schedule, assign, and direct work to meet customer needs.
• Dispatch field staff based on workload, geography, and station inventory urgency.
• Adjust schedules as field conditions change.
• Monitor and resolve CRM tickets related to sticker inventory.
• Use station test volume to schedule timely deliveries and prevent testing disruptions.

1. Inventory Management

• Oversee the sticker inventory lifecycle, including warehouse receipt, station stock monitoring, supplier reorders, and disposal of unused inventory.
• Maintain chain-of-custody controls and accurate accountability for all sticker inventory.
• Maintain accurate inventory data in the designated tracking system.
• Coordinate with the Warehouse & Inventory Manager and deploy Sticker Delivery Technicians, as needed, to expedite workstation-part deliveries and help meet station service-level commitments.

1. Quality Assurance & Issue Resolution:

• Inspect incoming sticker shipments for quantity, serial or lot accuracy, print and adhesive quality, packaging integrity, and specification compliance.
• Investigate reported product issues, coordinate corrective action and replacements, and track recurring defects through resolution.

1. Stakeholder Communication

• Serve as the primary contact for program leadership and inspection stations regarding sticker inventory, delivery operations, and related concerns.
• Provide timely updates to state agency contacts on station issues and concerns.

6. Perform other related duties and responsibilities as assigned by the Program Manager to support program and operational needs.

Knowledge & Skills

• Knowledge of logistics, route delivery, inventory control, chain-of-custody practices, and field operations.
• Demonstrated leadership, coaching, performance management, and team-development skills.
• Ability to plan routes, prioritize work, respond to changing field conditions, and manage multiple priorities in a fast-paced environment.
• Experience coordinating with suppliers and stakeholders to resolve inventory, product quality, and delivery issues.
• Advanced Microsoft Excel skills and proficiency with Microsoft Office, inventory tracking systems, route-planning tools, and CRM systems.
• Basic hardware and computer troubleshooting skills.
• Strong analytical, organizational, and problem-solving skills, with exceptional attention to detail and inventory accuracy.
• Clear written and verbal communication skills for working with employees, inspection stations, suppliers, program leadership, and state agency contacts.
• Commitment to security, accountability, process improvement, and continuous operational improvement.

Education & Work Experience

• High school diploma or equivalent required; college-level education preferred.
• At least three years of experience in logistics, route delivery, inventory management, dispatch, or a related field, including supervisory or team-lead experience.
• Experience identifying inefficiencies and implementing process improvements preferred.

Physical Requirements

• Ability to operate a company or personal vehicle for regular ride-alongs and occasional field visits across Massachusetts.
• Possess and maintain a valid driver's license and a clean driving record.
• Ability to occasionally lift, carry, load, and unload boxes of sticker inventory and related supplies, with or without reasonable accommodation.
• Ability to work in varied outdoor weather conditions during station visits and ride-alongs.
• Ability to move regularly between office and field environments.