Cold Stone Creamery - Shift Lead

United States·Fdr Tn Hermitage Tn - HermitageNormallead

OtherShift Lead

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Quick Summary

Overview

The Shift Leader is responsible for assisting the management team in overseeing restaurant operations and personnel during an assigned shift.

Technical Tools

OtherShift Lead

The Shift Leader is responsible for assisting the management team in overseeing restaurant operations and personnel during an assigned shift. To ensure company's standards are met according to recipes, procedures, quality, timeliness and taking care of the guest.

Nice to Have

~1 min read

Education/Certifications:
- High School diploma or equivalent is required.
- Valid driver's license and car insurance is required.
- Successful completion of required training and on-the-job checklists and required quizzes including annual re-certification.
- NRA ServSafe food and alcohol certifications preferred.
Experience:
- 2 years of restaurant or equivalent experience is preferred.
Skills/Competencies:
- Demonstrated time management and organizational skills required
- Must be internally motivated and detail oriented with a passion for the Brand and for teaching others.
- Ability to quickly grasp and retain new ideas and concepts and incorporate them into daily work activities is required.
- Ability to effectively communicate to Team Members, Guests, Vendors, etc., is required.
- Superior Guest service, communication and listening skills are required.
- Must be flexible and adaptable to change.
- Must be available to work a minimum of 3 shift leader shifts per period. Required to work a flexible schedule including days, nights, weekends and holidays.
- Working knowledge of labor laws, health codes, safe food handling and sanitation, alcohol safety, safety and security systems and procedures, and computer operations preferred